InMotion is one of the best web hosting providers around. Known for its limitless features and excellent support, InMotion is a great choice for any budding business.
The issue with web hosting services is that there are so many of them. It’s hard to know which one delivers the right services for your needs at the best possible price.
That’s where we come in.
We’ve undertaken comparative research of top web hosting providers, weighing up everything from uptime to value for money.
In this review, we’ll take a look at the key features of InMotion, and offer some comparisons to other web hosting services. Take a look to see how InMotion stacks up against the competition, and whether the services it offers are right for your needs.
|InMotion Pros||InMotion Cons|
InMotion started life in 2001, and since then has grown into a company with 300 employees and three offices across the U.S.. It also has two data centers in Los Angeles and Ashburn, Virginia, which are home to “thousands and thousands” of servers.
The company says it has “hundreds of thousands” of customers, which is a far cry from the millions that the bigger companies have. Instead, InMotion focuses on providing as high a level of service as it can muster to compete with the bigger companies.
Its support staff, for example, undergo 160 hours of training to learn about all the technical facets of web hosting, such as LAMP stack, email clients, and Linux operating systems. Not sure what LAMP stack is? Don’t worry, they don’t expect you to!
If you’ve read our reviews, then you know one of the first things you need to determine is what kind of uptime a provider offers. This is key since you want your website to be going offline as little as possible.
Uptime refers to the amount of time your website is up and running online for users to browse. Most hosting providers tend to have an uptime of between 98% and 99.99%.
100% uptime just isn’t possible — even bigger sites go down occasionally. That said, a near-but-not-quite 100% uptime rate should be the goal.
InMotion’s uptime rating is currently at 99.97%, based on our research. That’s a great amount of uptime, equal to less than three hours of downtime per year. Not bad at all.
Another area InMotion prides itself on is its server speed. InMotion has two U.S-based data centers, located on either coast, which are home to thousands of servers.
Though InMotion’s server speeds are pretty great globally, they obviously have a quicker response time if you’re based in the U.S.
The only areas where InMotion’s server speeds fall below Google’s benchmark are in Asia and Australia. If that’s where you’re from, you may want to look at other providers.
The first thing to explain is that InMotion has five different types of hosting services:
- Basic shared business hosting
- WordPress hosting
- Virtual private server (VPS) hosting
- Dedicated servers
- Reseller hosting
All of these have different features, as they are designed for different needs. Most personal and small business sites will be fine with shared hosting – it’s the cheapest way to host your site, and has the capabilities to handle regular waves of traffic.
InMotion’s most basic account is called Shared Business Hosting. This plan includes unlimited disk space and bandwidth, which is especially good. Unlimited bandwidth is quite common, but unlimited disk space for your site is not, at least at the basic level.
Disk space is essentially the amount of storage your website has. You need disk space to host everything on your site — the more pages, content and media you have, the more disk space you’ll need.
Bandwidth is the amount of data that can be transmitted at once. Think of bandwidth like a bridge: only a certain amount of cars can cross over at any given time. If the bridge doesn’t have a limit on cars, it can allow as many as possible to cross at once.
InMotion also gives you a free SSL certificate, which in turn gives your site HTTPS. This is another rarity at this pricing level, but it’s a key feature for businesses since Google favors sites secured with HTTPS over regular, insecure HTTP sites.
This basic plan also covers two websites, whereas most major hosts only allow one website on its basic plan. Like other services, you’ll also get a free domain.
There’s also free hack protection, free backups, and DDoS protection. The free backups are really nice, as not all hosts offer this for free. The DDoS protection is also interesting, though many of the larger web hosts are built to withstand any major denial of service attacks.
Like other services, InMotion also has its own drag-and-drop website builder for those who aren’t going down the WordPress route.
You will be able to manage your hosting from InMotion’s cPanel. This is a widely used, intuitive dashboard that’s easy to get to grips with.
InMotion’s Advanced Features
If your requirements stretch a little further than shared hosting, there’s plenty of other options. InMotion’s managed VPS hosting, for example, comes with server management and automated security updates.
Dedicated hosting is another route to go down, but this is usually reserved for large websites or enterprise-level businesses. InMotion’s dedicated hosting comes with multi-layer security, 20x faster loading times with free SSD, and your own launch assistant to get things off the ground.
InMotion has a range of support options, including a knowledge base, phone, email, live chat, and support tickets. It also offers Skype chats, and dedicated hosting customers receive special one-to-one support too.
Despite this impressive range of options, InMotion failed to impress us when we tested its customer support.
We tried and tested InMotion’s live chat, email, and knowledge base ourselves, to give you a real insight into its support services. And the results are pretty disappointing — InMotion failed to meet our expectations by 13%. That makes it the worst customer support that we tested, compared with other big web hosts.
InMotion was the only host we tested that failed our customer support expectations across all of its support channels. The worst was its knowledge base, which fell below expectations by 28%! Information was hard to find and we were left without answers to our questions.
InMotion’s email support was polite and speedy, but far too salesy for our liking. We disliked the pressure to sign up to a plan straight away, as well as InMotion’s frequent use of jargon — these were a few factors that caused InMotion’s email support to fail our expectations by 8%.
“The sales assistants were polite and the responses were fast (within the same day of sending the original email). However, their email responses came across as very salesy and pushy, trying to make me sign up to a plan. I found this a bit annoying since I clearly explained in my email that I simply wanted a few questions answering, and nothing more!”
We had similar complaints with InMotion’s live chat. InMotion’s live chat is run by sales reps, meaning that while you certainly receive helpful and relevant answers, there’s also a noticeable pressure to sign up to a plan, which can distract from the answers they provide.
“I found the customer assistant quite pushy — he asked me three times whether I wanted to sign up to InMotion there and then, which definitely disrupted the flow of conversation. I think it’s odd that to simply find out some information about InMotion you have to speak to sales rep. No other hosting providers I’ve spoken to try to sign you up on the spot, so it’s a shame InMotion does this.”
On top of that, we found it difficult to get connected — one of our team had to wait 20 minutes, which is less than ideal! In the end, we can’t recommend InMotion’s live chat either, as it failed our expectations by 4%.
That said, out of the three support options we tested, InMotion’s live chat was the least disappointing, so we recommend starting there if you do need support.
InMotion’s shared hosting is split into three plans: Launch, Power and Pro.
InMotion’s special offer means you can now get the Power plan (usually $9.99) for the same price as the Launch plan!
Launch and Power start at $3.99/month, though this offer is only available for those who commit to a two-year plan. The normal prices are $7.99 and $9.99 respectively – think of it as loyalty discount.
Power retails at $13.99/month for twelve-month signups and $15.99 thereafter. This plan represents the best value for money, allowing you to host an unlimited amount of websites with 4x faster performance.
If you’re unsure, why not just give it a go and see for yourself? InMotion has a 90-day, full money-back guarantee. So if you’re unsatisfied with the service you receive, you can get a full refund any time before the three month mark.
WordPress hosting – which, unsurprisingly, offers better performance for WordPress sites – has six tiers priced between $4.99/month and $114.99/month. The first three tiers require a two-year commitment to get the lower price, while the more expensive plans require just a single year.
VPS hosting starts at $19.99/month with both managed and self-managed services. The managed versions start at $27.99/month, while the unmanaged begins at $19.99/month.
Self-managed hosting requires a two-year commitment to get the better pricing, while the managed hosting requires a single year. Each type of VPS hosting has three pricing tiers, ranging from $27.99 to $64.99 for managed, and $19.99 to $64.99 for self-managed.
Dedicated hosting ranges from $105/month to $519.49/month across six plans. The three lower-priced plans have a promotion to double RAM (Random Access Memory), while all but the lowest allow you to choose which of InMotion’s data centers your server is based in.
If price is a big sticking point for you, you can get cheaper deals elsewhere. HostGator, for example, starts its shared hosting plans at $2.75/month and offers an excellent service.
InMotion offers a lot of value for its pricing and has some great deals when it comes to its shared hosting plans.
InMotion is designed for businesses looking to grow, and for personal sites who need great features and support.
InMotion is a Linux-only shop, which means it does not provide Windows-based servers. If you’re after a Windows server, then InMotion does not have what you need.
InMotion is an interesting service that offers more freebies at basic levels then you’ll find in the bigger hosting companies. But there is no ultra-cheap tier for beginner users.
If you’re willing to pay a little more, then you really do get what you pay for. InMotion’s highly trained support staff can help put your mind at ease, and you’ll be welcomed into a platform with more features than you can shake a stick at.
We’d recommend InMotion to any small business looking for a hosting provider. Its cPanel provides an easy-to-use interface, and the unlimited disk space and bandwidth certainly shouldn’t be scoffed at.
All in all, InMotion is a high-performing, reliable option, and one of the best around in the hosting sphere. If you can look past the price, it’s in a bracket with HostGator and Bluehost as the best providers on the market.
Website Builder Expert aims to provide you with honest data. That’s why we conduct our own research and obtain direct, personal insight. Analyses and graphics in this article are based on authentic sources cross-validated by our in-house experts.
We take great care to ensure the information we publish is reliable and accurate. However, WBE takes no responsibility for any inaccuracy in information supplied to us by users, research participants, or other entities.
Please note the insight contained within this article is for general information purposes only. We’re glad to answer any questions you may have about this article and its supporting research. For further information, please contact Website Builder Expert directly via email at firstname.lastname@example.org.