- What Is Wix Payments?
- What Are the Pros and Cons of Wix Payments?
- Does Wix Payments Have Fees, Refunds, and Chargebacks?
- How Do I Set Up Wix Payments on My Online Store?
- What Payment Methods Does Wix Payments Offer?
- Will Wix Payments Keep My Payments Secure?
- Should You Use Wix Payments?
- Wix Payments: Summary
- FAQs
Wix, our top-rated website builder, enables Wix merchants to use its free in-house payment gateway, Wix Payments. This enables you to set up multiple payment methods on your website and organize all your transactions in one place. Plus, it comes with competitive processing fees from 2.9% + $0.30 per online transaction in the US.
In this review, I’ll examine the ins and outs of Wix Payments to help you understand whether it’s the right fit for your business, from setup and processing fees to refunds and alternative payment options.
What Is Wix Payments?
Wix Payments is Wix’s built-in payment solution, enabling businesses to easily set up and accept payments on their store.
With this tool, you can:
- Manage your payments from your dashboard, including orders, subscriptions, bookings, and more
- Quickly set up multiple payment methods at once. That way, you don’t need to go through different third-party payment providers yourself
- Use Wix’s optimized checkout to boost your store’s conversions
- Connect your store with Wix’s Point of Sale systems (U.S., Canada, and UK Wix Merchants only)
What Are the Pros and Cons of Wix Payments?
To get an idea of whether you should use Wix Payments, take a look at its key pros and cons of Wix Payments below:
Pros
✔️ Wix Payments is free to set up if you have the $29 per month Core plan or above
✔️ The all-in-one payment dashboard offers convenience, since it makes it easy to manage and review your transactions
✔️ It accepts popular payment methods, including all major debit/credit cards, that reflect common customer shopping preferences
✔️ You’re not restricted since you can offer other payment methods in addition to Wix Payments, such as Stripe – this gives you the flexibility to use what’s best for your business and customers
✔️ Wix Payments keeps customers on-site instead of sending them to third-party pages, providing a more seamless checkout experience with lower drop-off rates
✔️ There are no transaction fees with Wix Payments – but you will have to consider processing fees
Cons
❌ For some customers, Wix Payments is unfamiliar and they might feel more comfortable paying through a familiar provider
❌ Wix Payments is only supported in 15 countries, so it isn’t ideal if you’re selling internationally to a broad, global audience
❌ Certain businesses and product types are prohibited by Wix, including financial businesses and alcohol shops
❌ Payouts can take three to five business days to land in your bank account, which may disrupt your store’s cash flow
❌You’ll incur additional charges and processing fees for refunds and chargebacks, potentially eating into your profit margins
Does Wix Payments Have Fees, Refunds, and Chargebacks?
Wix Payments has its own approach to processing fees, refunds, and chargebacks, which I’ve explained below:
1. Processing Fees
With Wix Payments, there’s one fixed processing fee for all credit and debit cards (excluding American Express) and popular payment methods in the US: 2.9% + $0.30 per transaction.
However, this processing fee can differ slightly for certain payment types. Here are some examples:
- Wix Payments Point of Sale (POS): 2.6% + $0 per transaction
- Tap to Pay transactions: 2.6% + $0.20 per transaction
- American Express credit card: 3.7% + $0.30 per transaction
- PayPal: 3.49% + $0.49 per transaction
- Pay Later: 4.99% + $0.49 per transaction
- Venmo: 3.49% + $0.49 per transaction
Like Wix, Shopify offers similar credit card rates for merchants that use its in-house payment gateway, Shopify Payments. However, its 2.9% + $0.30 rate decreases with each plan upgrade.On Shopify’s most expensive plan, Advanced, the rate is only 2.5% + $0.30 per transaction. This is a better rate than Wix, but you’ll have to pay more for your website builder plan to save on processing fees – in this case, Shopify’s Advanced plan costs $299 per month (billed annually) which isn’t an affordable option for many.
- A processing fee is the fee that Wix Payments charges (e.g. 2.9% + $0.30) for processing your payment and is standard for all transactions. If you used an alternative method instead of Wix Payments, such as Square, then the processing fee will go to them instead.
- A transaction fee is in addition to the processing fee and depends on your chosen payment provider. Wix Payments doesn’t charge transaction fees, only a fixed processing fee. For example, you’ll be charged transaction fees with Shopify unless you use Shopify Payments.
2. Refunds
For refunds through Wix Payments, Wix doesn’t charge any additional refund fees. That said, you won’t get the initial processing fee from the transaction back. For example, if you refund a $50 purchase, the customer will get the full $50 refund back, but your original processing fee will be retained by Wix.
3. Chargebacks
For any chargebacks, you might face a chargeback fee of up to $15. This is when money is returned to a customer due to a situation like a defective product or payment mistake.
Thankfully, there’s a built-in dispute tool for Wix merchants to use, helping businesses monitor and handle chargebacks from the dashboard. If you win the dispute, the chargeback fee will be sent back to you.
How Do I Set Up Wix Payments on My Online Store?
If you’ve built your online store with Wix and want to set up Wix Payments next, you’ll need to follow this 10-step process first:
- Check to see whether your business type and region are eligible – currently, Wix Payments is only available in 15 countries (including the US, Canada, and the UK)
- Finish setting up your business account – let Wix know if your business is officially registered
- Make sure you’re on a suitable Wix plan and publish your site – you’ll need a premium plan that permits selling online (these start from $29 per month)
- Add your business name to your site so it’s clear to customers where they’re shopping
- Add business details, such as an email address and phone number – this helps customers contact you
- Make sure your product or service listings display up-to-date and accurate information
- Add your business terms and conditions – the small print matters!
- Reassure and inform your customers with policy information – for example, a privacy policy and refund policy to prevent any hiccups down the line
- Help customers recognize purchases by updating your statement descriptor – this is the business name customers see when checking their bills
- Review and test your checkout experience so customers don’t face any surprises during the user journey
Wix recommends that you use Wix Payments on your store to access:
- An optimized checkout
- Low processing fees
- 24/7 support
- A quick setup process
How I Set Up Wix Payments in Practice
Setting up Wix Payments on your website is a little simpler than the 10-step guide in practice. When testing Wix myself, I found the process to be very quick. All I had to do was navigate to the “Getting Paid” section of my account dashboard and click “Connect & Setup”.
Afterwards, I clicked the button to “Connect Payment Method” and was immediately presented with a range of options, including Wix Payments. As you can see from the image below, Wix highlights this as a recommended option. I then clicked “Connect”, checked over any restrictions, and selected payment options for my customers.
The whole process of setting up Wix Payments from my Wix dashboard took roughly a minute.Of course, the 10-step process is still relevant and necessary – you’ll need to review and add information to your Wix Payments settings. But the initial setup will take just a moment of your time.
Most importantly, your Wix Payments account must be verified before your business can receive payments. Without this approval, you risk losing sales and having payments refunded to customers. I recommend waiting until your account has been verified before allowing orders to be processed.
Who Should Use Wix Payments?
Multiple factors will influence whether your business should use Wix Payments or not:
✔️ You Should Use Wix Payments if…
- You’re subscribed to one of Wix’s Premium plans, ranging from $29 to $159 per month (billed annually). I recommend the cheaper Core plan or Business plan for smaller or growing businesses, since they come with site analytics and extra storage space.
- You need to save time. The all-in-one dashboard simplifies payment management, meaning you’ll save time that can be reallocated elsewhere in the business.
- Your main goal is to increase conversions. With Wix Payments, customers can shop from your site without being forced to leave when completing a purchase, reducing cart abandonment rates and boosting sales – two things that are critical for smaller businesses.
❌ You Shouldn’t Use Wix Payments if…
- It’s not available in your country. At the time of writing, it’s only available in 15 countries, including the US, Canada, and the UK. For example, if your business is based in France, Wix Payments isn’t accessible.
- You’re selling prohibited products or running a prohibited business model. For example, you’re not allowed to run a not-for-profit organization that isn’t a registered charity, or a pharmaceutical business.
💰 You can read our detailed Wix Pricing Review to get more information about each plan.
What Payment Methods Does Wix Payments Offer?
Wix Payments lets you accept payments from all major debit and credit cards, as well as popular payment methods, such as:
- Visa
- Visa Electron
- Mastercard
- American Express
- PayPal
- Discover
- Diners Club
- JCB
- Maestro
- UnionPay
- Apple Pay
- Google Pay
- Buy now, pay later solutions like Afterpay and Klarna
In addition to the above payment methods, you can take payments using Tap to Pay on iPhone and Android devices, alongside Wix POS.
Are There Other Payment Gateways?
While Wix Payments is the recommended payment gateway by Wix for efficiency and ease, you can choose from over 80 payment gateway options for your Wix website. These include:
- Stripe
- Square
- Alipay
These alternative options are great if your business type or region isn’t supported by Wix Payments at this time. You can also set up multiple payment methods, such as Wix Payments and Stripe. Both will appear on your checkout page, giving your customers the choice to pay using a method that best suits them.
What Are the Payment Processing Times?
Once you’ve settled on your payment methods, you can choose from three payout schedules: daily, weekly, or monthly. This can be changed at any time from your Wix Payments settings.
The processing time can take between two and five business days, depending on the customer’s payment method. Once processed and checked, you can expect the payout to land in your bank account within three to five business days – again, this is dependent on your chosen payout schedule.
If these slower processing times are a concern for you, I recommend looking at Shopify as an alternative, since you can receive your earnings within one to three business days instead.
Will Wix Payments Keep My Payments Secure?
Wix Payments is fully PCI DSS compliant, which is the highest information security standard for companies accepting credit card payments. In addition to this, you can expect the following security measures from the payment gateway:
- HTTPS and TLS data encryption to ensure a secure checkout
- Fraud attack detection with Wix’s AI and rule-based risk system, as well as a payout process that helps to monitor transactions
- 3D Secure 2 authentication – for EU card payments
According to MerchantSavvy, “cumulative losses in online payments due to fraud are expected to amount to $343 billion for merchants between 2023 and 2027.” So, having these protections in place is reassuring for businesses and customers, keeping everyone’s data private and secure.
Should You Use Wix Payments?
If you’ve already built your store with Wix, I recommend using Wix Payments since it’ll be a valuable addition to your business. However, if you’re still shopping around, Shopify is the best ecommerce website builder based on our in-house research. It provides unparalleled sales features and dedicated business support, plus Shopify Payments is a better payment gateway overall.
Let’s see how Wix Payments compares to other builders and their payment gateways:
| Wix Payments | Shopify Payments | Squarespace Payments | |
| Online credit card rates | 2.9% + $0.30 | 2.5-2.9% + $0.30 | 2.9% + $0.30 |
| Transaction fees | No | No | Depends on plan |
| Active countries | 15 | 30+ | 15 |
| Chargeback fee | $15 | $15 | $20 |
Based on the table above, Shopify still takes the lead thanks to improved rates on its more advanced plans and availability in more countries. Squarespace Payments falls behind due to its higher chargeback rates. However, it has expanded into a wider range of countries in recent years.
Wix Payments: Summary
Having multiple payment methods in place gives businesses flexibility and customers choice when shopping, making Wix Payments the ideal solution for online stores. The payment gateway streamlines the checkout experience, eliminates transaction fees, and helps business owners navigate payments from a central dashboard.
You can use Wix Payments alongside familiar gateways, such as Stripe and Square, and it allows customers to pay directly on-site. However, Wix Payments isn’t as versatile as other processors, such as Shopify Payments, due to the limited range of countries and currencies.
Still, Wix Payments is a great way to remove friction from the checkout process – it’s easy to set up, convenient, and more affordable to access than alternatives.
FAQs
You can’t use Wix Payments to sell high-risk products, since they are on Wix’s prohibited list. Trying to sell these products through Wix Payments could lead to your store being disconnected, so I advise against it.
Though Wix Payments is best if you’re already using Wix and would like a streamlined experience, Stripe is better for international sales overall. For example, Stripe is available in more countries than Wix Payments and supports 135+ currencies.
The initial review for Wix Payments can take up to 7 business days. However, if it has been more than 7 business days and your verification is still “pending,” I recommend contacting Wix Customer Care.
Your verification could also be pending because:
- You haven’t responded to an “Action Required” email from Wix Payments
- You haven’t checked your website’s status. E.g. Is your website published, or is your Premium plan active?
- Your documents don’t fit the requirements. e.g. Your ID, bank verification, and address
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