Squarespace Ecommerce Review 2018 | 15 Top Reasons To Try Them

Last updated on November 28, 2018
Squarespace review

Squarespace Review Highlights

Robust tools so you can build a fully functional online store.

Their templates make your website look amazing, and fully e-commerce ready.

They offer real-time shipping fee calculators, abandoned cart recovery, focused e-commerce analytics, etc.

Squarespace review

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Last Updated on November 28, 2018

Do Squarespace’s eCommerce tools actually work well?

We get this question more frequently than you think.

You may have the impression that if you want to build an online store (or you already have one), Squarespace is not right for you because of the “it’s only good for photographers” sort of idea…. think again.

Yes – Squarespace is well-known to offer some of the most beautifully designed templates in the website builder space.

But you should also know that Squarespace has a fully loaded e-Commerce / online shop solution for you.

On the surface, Squarespace allows users to create beautiful, visually rich websites that are suitable for photographers, designers or anyone that wants to have a minimalistic, designer-looking website (click here to see our detailed Squarespace review).

But Squarespace is more than just a pretty face.

If you are interested in selling products online, Squarespace has a features-rich, fully integrated e-commerce / business solution for you, along with professional, ecommerce-oriented design templates.

Giving our customers the ability to manage and sell products on their websites has been the most requested Squarespace feature of all time. Thanks to the powerful architecture of Squarespace 6, we’ve built a truly integrated commerce solution that gives our customers amazing power and flexibility within a single platform. – Anthony Casalena, Squarespace CEO & Founder

How do we know this? Well, we’ve done our research. By combining the results from our team of expert researchers, and testing people just like you, we’ve analysed all the areas you need for building an online store with Squarespace.

This also means we can tell you exactly how it compares to other website builders, so you can decide for yourself which builder to go for.

So, if you are using Squarespace already, or if you are thinking about using Squarespace and want to create an online shop, you no longer have to search around for a better ecommerce solution.

Design-Oriented Website Builder

3.6 out of 5

Template Design

4.5 out of 5 stars

Ease of Use

4 out of 5 stars

Features & Flexibility

2.5 out of 5 stars

Popularity

3 out of 5 stars

Pricing

3 out of 5 stars

Squarespace’s shopping cart is designed to blend in with your Squarespace website, so everything looks “natural”, and works like a well-oiled machine for you.

[Click here to get the Official Squarespace Offer Code to get you started] – When and if you are ready to upgrade, just click on the “Enter an offer code” link in the upgrade page, and insert the coupon code.  You can find this link on the lower left side of the upgrade screen.

Squarespace also put together some video tutorials on how to set up and manage an ecommerce website.


September – November 2018 Updates

  • Instagram Ecommerce: New tools now allow you to tag and sell products from your Squarespace store on Instagram. (Read more about Squarespace’s ecommerce capabilities here).
  • Shipping Options: If you’re based in the US or Canada, you can now limit your shipping options by zip code.
  • Dynamic Ads: Through Facebook Pixel, you can now create dynamic ads on Facebook. This means you can track your site’s visitors and retarget them later via their social media.

SQUARESPACE E-COMMERCE REVIEW HIGHLIGHTS (15 REASONS)

To give you a sense of how Squarespace is great for building online shops and businesses, I’m going to highlight 15 reasons why you should further explore and consider using Squarespace for their e-Commerce functions:

1) Squarespace’s e-Commerce functions are fully integrated into their platform, and seamlessly built into all their templates

Squarespace doesn’t rely on apps for selling online, it offers everything you need inhouse. This will save you time and stress (especially if you don’t want to deal with technology). Squarespace does, however, support some third party integrations like Mailchimp, Eventbrite, and Zocdoc.

To get started, just insert a Product Block into your Squarespace website and the entire purchasing process can be fully managed within Squarespace.

Squarespace ecommerce product block

It’s also nice that your customers will be able to stay on your website throughout the entire checkout process, so they feel the transaction process is legitimate and so you can also control their checkout experiences.

With 3rd party shopping cart plugins, you don’t always get this option so your customers may need to leave your website when they are brought through the checkout process.  A lot of customers may not like this experience and abandon your shopping cart as a result.

[UPDATE – on July 31, 2013, Squarespace introduced a way for you to integrate a form builder with any product types.  What does this mean?  As a merchant, you can now collect important, detailed information from your customers for custom products or events registrations.  You can require your customers to fill in whatever data you need to create your product / service, from meal preferences, to what text to engrave into a product, etc.  If this information is part of your product, you can collect them here.  This may not be helpful for those selling gadgets and widgets, but it’s a much-needed integration especially if you are in the services industry! ]

2) Full Control Over Product Variants

If you look at other mainstream online shopping sites (such as Amazon), whenever you choose a product (such as a t-shirt), you can pick different variants such as size, color, etc.

Squarespace provides this ability to you so your customers can pick and choose different variations of your products.

Squarespace commerce product variants

Furthermore, Squarespace gives you the freedom and flexibility to create, choose and configure the type of variants you want to provide to your customers.

So this allows you to sell almost any products you want and gives your customers a positive experience when they get more choices to purchase from.

3) Unlimited Products

If you have 5 products to sell, or if you have over 200 products, Squarespace has the ability to cater to your needs.

They do not place limits on how many products you want to upload into your website. You can even upload one product at a time, or in bulk.

You can even individually configure all of them if you want to (see “Full Control Over Product Variants” section above).

4) Inventory Management

Squarespace has a centralized “Content Manager” interface where you can easily manage your inventory across your entire store by stock level, price, or title.

Squarespace e-commerce inventory management

Just click into any of your products and you can edit the details such as product images, prices, inventory levels or even updating product descriptions.

Squarespace also sends you direct email alerts when stock levels are low, so you’re always kept in the loop. Overall, their inventory features are as good as you get with Shopify, our top rated ecommerce builder.

5) Sell Physical, Digital, and Service-based Products

In addition to selling physical products, Squarespace also allows you to sell digital products.

This is especially helpful if you sell software downloads, ebooks, photos, music, or any sort of non-physical products.

Squarespace ecommerce physical digital service products

Some other website builders that we’ve seen do not offer you the option of selling digital products, so it’s a very nice touch from Squarespace.

Digital products are delivered to your customers after they pay, in a form of download links that automatically expire in 24 hours after email delivery.  This serves to protect your product just in case the person shares your links with other people. If the download link expires, you can re-send them another link.

With Squarespace, you can also sell service-based products.  So if you are a consultant, coach, service provider of any sort where there are no physical or digital product deliveries, this will be very helpful for you.

You can customize the “Add to Cart” button so that it has the correct language / description for your products or services.

6) Coupons and promotions

For a website builder with added ecommerce features, Squarespace’s promotional add ons are really impressive.

You can create coupons for things like free shipping, product categories, orders over a set amount, and individual products.

But wait, there’s more. You can add pop ups to help advertise a new product, or drive traffic elsewhere.  And you can throw in a promotional bar, perfect for announcements.

Squarespace ecommerce couponing

 

7) Shipping Options (Flat / Weight-based / Carrier Calculated) 

You can create different shipping options for your customers to choose from.

The shipping costs are all controlled by you, and will be automatically applied to the products in the shopping cart when your customers are checking out.

For everything else, you need to add ShipStation. This app lets you connect with services like UPS and FedEx, personalize labels, while offering discounts with popular shipping carriers. It just makes the whole shipping process more seamless.

Squarespace e-commerce shipping options

Squarespace gives you 3 options when charging shipping costs:

  1. Flat Rate (per order or per item)
  2. By Weight (charge depending on weight or product)
  3. Real-Time Live Estimates from UPS, FedEx or USPS (only available for shipping within the US and for Advanced Plan users)
Squarespace commerce shipping weight

Charge Shipping Costs Depending on Weight


Squarespace e-commerce usps

Get Live Real-Time Shipping Cost Estimates from USPS, Fedex or UPS

8) Configure Sales Taxes

If your business has a physical presence in a State in the US or in Canada, you can create tax rules for charging sales taxes to customers from the same State or Province.

Squarespace ecommerce taxes

Note that Squarespace’s tax rules are only applicable to States in the US, or Provinces in Canada at the moment.

So if you are living outside of the US or Canada, this option may not be applicable for you.  If your country also charges sales tax, this function will not work for you, which is unfortunate.

9) Automatic Sales Confirmation Email Notification System

This is a very important function especially if you have an e-Commerce online store.

Once a customer purchases from you, you want to have your online store automatically send some sort of “Thank You” or confirmation email to them, just so your customers know the order went through. The automatic emails can also be customized to make them a bit more personal.

It is also important to let your customers know about next steps and what to expect in order to manage their expectations (or else you might get a lot of questions in your inbox!).

Squarespace does this automatically for you, so you don’t have to manually email each of your customers which is very time-consuming.

Squarespace e-Commerce Email Notification

Squarespace’s automatic email notification system not only allows you to keep in touch with your customers with regards to their purchases, it will also reduce the number of customer emails asking you unnecessary questions such as “did you receive my orders?” or “when will my products arrive?”

10) Full Integration with Stripe & PayPal, including Apple Pay 

Squarespace has partnered with Stripe, which is a payment services provider, to allow you to accept payments for your online store.

Once you make a sale, payments will go directly into your bank account so it’s very convenient for you to manage your sales proceeds.

Squarespace has fully integrated Stripe into their platform so you don’t need to hire a developer to implement the shopping cart for you, which is painless especially if you don’t have a technical background.

Squarespace ecommerce - stripe

Stripe is also integrated with Apple Pay, which is the only digital wallet payment method available.

This is tremendously advantageous to merchants such as yourself as Apple Pay is growing quite rapidly amongst consumers since they can securely purchase products online with their “finger print”.  Shoppers no longer having to fumble with typing in credit card details.

squarespace ecommerce review apple pay

One downside of using Stripe is that it only accepts certain currencies, so it is  not accepted in all countries around the world yet.

With Squarespace, you can accept the following currencies:

  • USD (US dollars)
  • AUD (Australian dollars)
  • CAD (Canadian dollars)
  • CHF (Swiss franc)
  • DKK (Danish krone)
  • EUR (Euro)
  • GBP (British pound)
  • HKD (Hong Kong dollar)
  • MXN (Mexican peso)
  • NOK (Norwegian krone)
  • NZD (New Zealand dollar)
  • SEK (Swedish krona)
  • SGD (Singapore dollar)

So if you want to accept currencies outside of this list, Stripe will not work for you at the moment.

Here are more details on which countries are currently supported by Squarespace Commerce.

If you are living in a country that does not support Stripe, or if you want to use another payment processor, take a look at more ecommerce online store builders here.

Squarespace is also integrated with PayPal, which caters to a lot more countries compared to Stripe.

It is seamlessly integrated with Squarespace’s templates and so your shoppers will remain on your website at all times when they complete the checkout process, so it’s great for your branding (some shoppers dislike being taken away to a separate PayPal payment page, which impacts the shopping experience).

Squarespace ecommerce review - PayPal

This integration also includes PayPal One Touch, so if your shopper is logged into PayPal already either on their desktop or mobile device, they just have to click “Purchase” in the check out cart to complete the purchase – no need to type in their passwords and creates a faster and more seamless checkout process.

So the idea is similar to Apple Pay – it removes the hassle of typing in passwords (especially on smaller mobile devices).

PayPal’s Purchase and Seller Protection feature still applies to protect both merchants and customers.

11) Automatic Newsletter Signup with MailChimp

One of the most effective ways for you to stay in touch with your customers for product updates or future promotions is to have them sign up to your newsletter.

Squarespace makes this easy for you as they have integrated with MailChimp (a newsletter / email marketing services provider) in that they automatically sign your customers up to your newsletter.

All you have to do is set up an account with MailChimp (free service up to 2,000 subscribers) and you can start sending email notifications to your customers.

Squarespace ecommerce - mailchimp

With MailChimp, you can set up a pre-set series of newsletter emails that are scheduled to be automatically sent out to your customers in a scheduled sequence, which is a very powerful way of marketing.

For example, after a customer purchases from you (on Day 0), on Day 1, the customer will receive information about tips on how to use some of your products, and on Day 2, the customer will receive information on other similar products and on Day 3, a promotion email with a discount code will be emailed.

All this can take place automatically as you have already set up the emails and scheduled them to be automatically sent based on a schedule set up by you.  You don’t need to send those emails yourself as it is all automated by MailChimp. Pretty powerful stuff.

The downside is that it would be better if Squarespace integrated with other email marketing services provider such as Aweber, which allows you to have more flexibility to choose the best services provider for your needs.

12) Export Your Sales Orders to CSV

Squarespace allows you to export your order data into CSV file format.

The benefit of this feature is that it allows you to import the data into other software programs such as your accounting system. Very handy indeed.

Squarespace ecommerce export csv

13) Share Your Products on Social Media

Squarespace allows you to stay connected with your prospects and customers through social media integration with the online store.

This allows you to easily share store news and product updates – you don’t need to go to each social media website to manually do this anymore!

Squarespace e-commerce connect social accounts

As you can see in the image above, Squarespace allows you to share your website or products across a pretty broad range of social media networks.

14) Advanced Commerce Overview Analytics

If you can track where your sales are coming from, how can you improve your business, right?

Squarespace gives you access to their comprehensive commerce analytics tool, so you can monitor your online store.

You can view total sales across your entire store, or you can filter data by specific products to see how each product is performing.  This gives you invaluable data on which products are doing better, and so you can adjust your marketing strategy accordingly.

Squarespace ecommerce - Analytics

You can get a high-level overview of your revenue, units sold, orders, visitors, conversion rates from their beautiful chart like the image above.

You can filter the results by mobile, tablet or desktop traffic!  This way, you’ll get a much better understanding of where your customers are coming from, so you can focus those sources of traffic.

You can also dig into these details on a product level.  For instance, you just launched a new product, see how many people viewed it, put it in their basket, and who actually bought it. This way, you’ll understand how this product is truly performing.

Squarespace ecommerce - Analytics Segment

These data are also available in the Metrics App (free) for your iPhone, so you can keep track of your online store at any time on your iPhone.

15) Simple and Straightforward Pricing Structure

Squarespace’s ecommerce plans are straightforward and transparent.

They have 4 pricing plans that allow you to sell products.  The higher the plan, the more ecommerce features are made available, with fewer limitations.

Squarespace ecommerce plans

Click to see Squarespace’s pricing page

Squarespace Pricing Plans Monthly Plan ($/month) Annual Plan ($/month) Transaction Fee
Personal $16 $12 3%
Business $26 $18 2%
Basic (eCommerce) $30 $26 0%
Advanced (eCommerce) $46 $40 0%

With the Basic and Advanced Store plans, you unlock even more advanced ecommerce tools (discussed in the next section). Specifically, you should pay close attention to the Abandoned Cart Recovery tool that comes along with the Advanced plan.

Note that if you sign up to Squarespace’s annual plan, they also give you a free custom domain name for your first year.

Do also note that the Squarespace transaction fees (for the Personal and Business plans) are incremental to the payment processor fees that the payment processor charges (Stripe or PayPal).

There is a fee that Stripe will charge you every time they help you process a sale transaction (which is standard as credit cards such as Mastercard or Visa do charge merchants processing fees for their services).

The fee for using Stripe (which is integrated with Squarespace) is $0.30 + 2.9% for every successful transaction (or 20p + 2.4% for UK merchants), which is a standard fee for using payment processors.

PayPal also charges you a payment processing fee – $0.30 + 2.9% for each successful transaction in the US, and 3.9% + a fixed fee per successful transaction outside the US (see this PayPal guide for more details).

Note that Squarespace does not earn anything from these payment processing fees.  These fees are charged by the payment processors to help you securely collect payments from your shoppers and to transfer them to your bank account. They also help you manage disputes.

So these fees are very standard and are paid by all merchants so they can collect payments.

In summary in regards to fees, if you use Squarespace’s Personal or Business plans to sell products, you will incur Squarespace transaction fees (2% or 3%, depending on which plan you use), and also payment processing fees.

So if you have a lot of products to sell, do consider the Basic or Advanced Store plans to remove all Squarespace transaction fees.

Bonus e-Commerce Goodies from Squarespace

1) ShipStation Integration (available to Basic & Advanced Store Plans only) 

If you are using (or considering using) ShipStation to manage your product processing, fulfillment or shipping, Squarespace can be integrated with ShipStation.  So once you receive an order in Squarespace, your website will “talk” to ShipStation to automatically print labels, get the order fulfilled and shipped automatically.

Once your products are shipped, ShipStation will “talk” to your Squarespace website to mark the orders as “Completed”.  Automation is so important in helping you save time, so you can focus on other more important things in your business instead of administrative tasks such as printing labels and manually shipping goods.

2) Xero Accounting Integration (available to Basic & Advanced Store Plans only)

Bookkeeping for your business can be a pain.  In fact, it IS a pain!  If you are using (or considering using) Xero Accounting, which is a cloud-based accounting platform, Squarespace can synchronize all your sales activities into the accounting software.  This way, you don’t have to worry too much about bookkeeping while you concentrate on marketing and growing your business.  A real time and headache saver!

3) Abandoned Checkout Recovery (available to Advanced Store Plan only)

This is one of the most powerful tools you can deploy for your online store. Did you know that statistically, 67.9% of your shoppers who add products to the shopping cart on your website, don’t actually finish checking out? That’s 2 out of 3 people who could have purchased something from you, ended up walking away (more information about the studies here).

This is where Squarespace’s Abandoned Checkout Recovery feature comes to your rescue.  If a shopper adds a product(s) to the shopping cart and does not complete the purchase, Squarespace will automatically follow up with an email 24 hours afterwards to remind the shopper to complete the purchase. Studies have shown that this can help you “recover” about 15% of your sales.  So that’s an additional 15% more revenues to you without you having to lift a finger after you have the process set up.

(It’s worth noting that, unlike their competitors, you cannot change when the automatic email is sent.)

This form of reminder is very popular amongst advanced ecommerce websites (such as Amazon), and now this tools is made available to you if you sign up to the Advanced plan.

Other Expert Opinions About Squarespace – see what other leading experts are saying about Squarespace

eCommerce Builder Comparison Chart – see how Squarespace compares to other online store builders


CONCLUSION – SQUARESPACE E-COMMERCE REVIEW

Based on our Squarespace e-Commerce review, if you are considering building an online store, Squarespace offers you a very comprehensive set of tools that’s fully integrated into their powerful website builder. [We have an official Squarespace Offer Code for you below]

Not only will your website look great as Squarespace’s templates are very stylish, you can also run a fully-equipped online store that’s integrated with their templates.

They include core e-commerce tools such as integration with payment processors (Stripe, PayPal, Apple Pay), selling physical, digital or services products, configuration of coupons, shipping, taxes, and the ability to manage variations of products you want to sell so your customers can purchase different versions of the same product (e.g. large red t-shirt or a medium blue t-shirt)

They also integrate tools such as automatic email notifications and social media integration for you to stay in touch with your customers and to promote to them with other products.

It’s rare that you get a fairly comprehensive set of e-commerce tools from website builders, and Squarespace has them all for you at a fair monthly fee.  Furthermore, they don’t charge a transaction fee from you every time you sell a product.

The only downside that we observed is that Squarespace only integrates with Stripe, PayPal and Apple Pay. So if you want to explore using other payment processors, this can be a bit limiting.

Having said that, for majority of the merchants, Stripe, PayPal and Apple Pay will be sufficient to power their ecommerce stores.

Overall, we’re very impressed with Squarespace’s e-commerce features.  Hopefully, you found this Squarespace e-Commerce review helpful!

If you’re interested in seeing a full review on Squarespace, click here to see our comprehensive Squarespace review in which we cover all their non-e-Commerce features.

Try Squarespace e-Commerce Risk-Free for 14-Days

Get Official Squarespace Offer Code

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Dan Barraclough

About Dan Barraclough

I used to think website design was just for professionals. Because maybe like you, I have no coding or design experience. But, with the help of our expert researchers (and after testing every website builder myself), I can confidently guide you through on how to get the most out of each one.

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Dan Barraclough

About Dan Barraclough

I used to think website design was just for professionals. Because maybe like you, I have no coding or design experience. But, with the help of our expert researchers (and after testing every website builder myself), I can confidently guide you through on how to get the most out of each one.

Leave a Reply

206 Responses to Squarespace Ecommerce Review 2018 | 15 Top Reasons To Try Them

  1. #

    Thanks, Jeremy for this recent and very comprehensive update on Squarespace!

    We are a fledgling idie record label in Canada but we decided to upgrade our SS level to Basic (Commerce) today! We have growing merch sales and felt it was time to do it. We are also a Xero accounting user and so I read with great interest when it got to the Integration part. Unlike in your past article last December, there was no caveat about Xero not being available in Canada. I checked the SS website support page and it STILL says: “Squarespace only supports Xero integration in the United States.” If this is true, have you any idea when it will finally get with it and provide this feature elsewhere? As you probably realize, it is essential that any e-commerce businesses of any size must have third-party apps like Squarespace connect to their cloud accounting software. Or they simply have to look elsewhere.

    • Natasha Willett
      #

      Hi David,
      Thank you for the comment, it’s great to hear you enjoyed the review. I must admit, this is one of Squarespaces down falls. As a platform and especially for ecommerce (considering they are a website builder first and foremost and are not like your dedicated ecommerce platform like Shopify) they do provide it’s users with loads, with in-house features being a really big plus. However their third party integrations is something where they don’t have the same noticeable market as someone like Weebly or Wix.
      As you have come to notice, Xero is only currently available within the US, so in the mean time, you can very easily use code to add third-party apps to your site. I haven’t personally used this, but check out Quickbooks and use Zapier (a connective app market integration service) see here for more details.
      All the best, and I hope you get something sorted soon.
      Natasha.

  2. #

    ARGh! I really want to use Squarespace for my e-commerce store for many reasons but after much research I can’t believe anyone can use them to sell products here in the US. It is just not possible to enter all the sales tax possibilities which at least here in California can be down to the individual city and county. That’s crazy! Why don’t they have some way to do this electronically. Nobody calculates sales tax manually. Doesn’t Stripe calculate sales tax? or Apple Pay?

    • Natasha Willett
      #

      Hi Maralee,
      Thank you for the comment. You make a really good point and one not many people really consider, equally Squarespace themselves. Manual tax calculations does give you full control, but automatic could lead to some form of increased convenience. You should reach out to Squarespaces great live chat and ask for yourself why this has maybe not been considered or request that this gets suggested as a new feature update, see here for more details.
      Which platform have you decided to use if Squarespace on this occasion hasn’t been able to support your needs?
      Cheers again and all the best designing.
      Natasha.

    • #

      I have the same issue! I have customers all over the US (and even some international) and the fact that I have to manually enter a tax code for each state just seems archaic…and potentially impossible. In addition to Maralee’s point (individual city and county tax rules), some products are considered taxable in New York and others are not. For example, I will be selling both food and home accessories. Many food items are not taxable, while home accessories are. Clothing is another example – only clothing items above a certain dollar amount are taxable in New York. I asked SS’s help desk about flagging specific items as taxable (or non-taxable) and this isn’t possible. So it’s all or nothing. I either have to overcharge customers who are buying multiple product types or find myself in a tax-filing nightmare. Or simply find a 3rd party platform.

  3. #

    Squarespace has no address or a phone number, this is the first thing as a business person to look at if I was going to do business with. Would you want to leave your business in the hand of a no physical address business? Not me. What if they just packup and disappear with all your work?

    • #

      Hi Hithere,

      The details are tucked away to be sure, but you can find Squarespace’s addresses on its Locations page. It’s true Squarespace doesn’t offer phone support (a decision they address here) but we think it would do well to escape millions of users if it packed up and disappeared tomorrow!

      Cheers,

      Fred

  4. #

    My sentiments, exactly, Jim! Very thorough and helpful! Thanks!

    • Natasha Willett
      #

      Dear Terry,
      Thank you for your comment, really pleased you enjoyed the article.
      Natasha.

  5. Natasha Willett
    #

    Hi,
    Thank you for the comment. Personally I think this turnover could sit wherever you wanted, it would be more about what you are selling and whether the platform could support this. So for example with Squarespace you are lucky you can sell physical and digital products with no limitation over the amount of products as it’s entirely unlimited. Also the transaction fee with squarespace are 0% when you are on their advanced payment plan – which would defiantly help.
    Cheers,
    Natasha.

  6. #

    Dude, this is a great review. You answered my questions better than they did lol

    • Fred Isaac
      #

      Thanks Jim, great to hear!

  7. #

    Found your blog. Its really valuable for us. I appreciate your article. Its important for get good informations on E-commerce services. So thanks for sharing all that important information.

    • Fred Isaac
      #

      No problem at all, hope you found it useful. Have you created a site with Squarespace?

  8. #

    Hi Jeremy, This article was very helpful but on #15 on your list please check your link. I don’t think you can sell unlimited using the personal plan. You must upgrade to the business plan. Can you confirm? Thank you.

    • Fred Isaac
      #

      Hi Carissa, yes you’re right, to sell unlimited products you need to be on the Business Plan or higher. Did you create your store with Squarespace?

  9. #

    I currently have a Big Commerce ecommerce store & have not been thrilled with BC generally. I’m very interested in setting up on Squarespace instead (and your guide to it has been very helpful), BUT I am totally & completely confused as to transaction fees for Business Basic. I understand & don’t have a problem with Stripe or Paypal charging their fees, but are you saying that Squarespace ALSO takes a percentage or not? In some places it says Squarespace does not take transaction fees on top of its monthly) fee, it should be noted; in others it seems to say otherwise.

    Also, does SS take a fee or percentage on sales made via FB, if integrated (like BC does), or any other piggybacking of a like nature? And is it true as SS users have complained that any email communications from a SS store carry SS branding despite the fact that we’re expected to pay to use the platform?

    In short, I see many attractive reasons to move to SS, but if these questions can’t be answered in the negative, I see no particular reason to go to the expense & hassle of moving as of yet.

    Thanks, Jeremy, for providing such a great resource!

    • Natasha Willett
      #

      Hello Linea,
      Thanks for joining the discussion, great to hear you’re finding the content so helpful.

      Let’s talk about fees, as I know they can be a little confusing at first. With SquareSpace personal or business plans, you’ll pay transaction fees of 2% and 3% respectively as well as payment processing fees.
      However, if you opt for SquareSpace’s dedicated ecommerce plan, either Basic or Advanced Online Store, then transaction fees are waived. You’ll still pay the processing fees though (as these are costs required to use Stripe, Paypal, etc). As for the SqaureSpace fee, this is only applied to transactions made using SquareSapce commerce tools such as customizable checkout, payment methods and commerce analytics.

      With email branding, this unfortunately is still applied which does strike me as a little odd especially as you pay for the service. This has been raised a couple of times with SquareSpace, so hopefully we’ll see a change soon. Otherwise, you could always use an external service like Mailchimp if you need more versatility.
      For more info on SS payment plans, this help page will prove useful. (https://support.squarespace.com/hc/en-us/articles/213653237-Transaction-fees)
      Hope that helps,
      Natasha

  10. #

    Thanks for this review. It’s been extremely helpful to me as I already have a landing page with Squarespace and had intended to use them for my forthcoming e-commerce store. Based on other reviews, I was feeling like being forced toward Shopify, which I didn’t want however, following this review, and the fact that everything is seamless with Squarespace, I’m going to build my store with them.

    • Tom Watts
      #

      Hi Lewis,

      It’s great to hear you found the discussion so helpful – it’s always reassuring to know we are helping our readers make the best decisions for their websites.

      Feel free to share on social channels if you think others could benefit too,

      Best of luck with your store and thanks for reading!

      – Tom

  11. #

    Nice piece but if you sell books for example, there is no way on Squarespace to set the price for shipping for different items. Eg…you sell book A at £100 that weighs 3kg and the postage to send to America is £30. When you add book B to your site you have to stick with the shipping you have set for book A, which clearly wouldn’t work. The only other alternative is to do shipping by weight but again this applies to book A and B….one price is only allowed…but books have different values, so what they weigh is irrelevant. Heavy book would cost less than a 1st edition Dickens.

    I asked them about this in 2015 and they said they were working on it. I asked them in 2017 and they said they were working on it.

    Now I need to find a host that can do dynamic pricing. Any suggestions?

    • Tom Watts
      #

      Hi Roger,

      Definitely sounds like a frustrating problem, but unfortunately not an uncommon one. You’d be surprised at the number of ecommerce focused web builders that lack this kind of in-built dynamic pricing system.

      Due to the way they are developed, most web builders require you to create individual SKUs for each product you’re stocking. Obviously when it comes down to shipping weights and items with varying values, etc. then this system can become a little rigid and uncompromising as you’ve noticed.

      Squarespace, Shopify and Bigcommerce are all working on developing a native solution to this problem – and as you note, have been for a while! – so hopefully we will see some developments soon.

      It would be worth having a poke around the Squarespace user Answer Forums as the ecommerce conversations there can get quite in-depth and may cover the topic in more detail than Squarespace itself.

      Alternatively you could look into Shopify who offer 3rd party app integration, which can add dynamic pricing to an ecommerce store. Search for ‘Dynamic Pricing’ in the Shopify App Store and you should find what you need (the app is called ‘dynamic pricing – smart optimization).

      Thanks for sharing your experiences with the community, hopefully my advice helps a bit.

      – Tom

  12. #

    We are currently using Squarespace. It is very easy to use and we like it overall with one exception. Users can’t leave feedback on a product they purchased. Comments can be done only the blog pages but on individual items.
    If you are a small business owner, you do want to built credibility and reviews really help.

    Thanks.
    Nina

    • Tom Watts
      #

      Hi Nina,

      I’m glad to hear you’re enjoying using Squarespace – it’s always reassuring to know.

      Unfortuantely Squarspace don’t offer a in-built ‘product comments’ or ‘product feedback’ feature, however it can easily be achieved through a 3rd party plugin such as Disqus or Facebook.

      Just head to the Squarespace support page here and search for ‘Adding product reviews’ in the top right corner. I think that should solve your issues.

      Let us know how you get on,
      – Tom

  13. #

    Hi Jeremy, do you know if it is possible to integrate shopper approved with a Squarespace ecommerce site? Thank you

    • Jeremy
      #

      Hi Bianca

      I’m not familiar with Shopper Approved, but it looks like a web app so if you can add custom javascript to your ecommerce site, I don’t see why it shouldn’t work.

      You may also want to consider using Shopify for your ecommerce store as well because it’s a dedicated ecommerce platform and can offer a wider choice of options for your store compared to Squarespace – check out our Shopify review for more details.

      I’ve checked the Shopify App Store too and it looks like there are a number of customer review apps that serve the same purpose as Shopper Approved. We’ve got more details on the App Market in the review I’ve linked to above.

      – Jeremy

  14. #

    Another downside to Squarespace e-commerce sites, unfortunately, is that they only offer 3 fulfillment options through ShipStation. Not great if you’re looking to have another company store and ship your products. If you do choose to go with one of the 3 offered, you will also continue to pay ShipStaion as middleman, and it will not be a direct connect to fulfillment.

    Hopefully Squarespace will look to add additional options in this regard. Otherwise they are limiting their customer base.

    • Jeremy
      #

      Mary,

      If you’re looking for more ecommerce options / flexibility, have you considered Shopify? They are probably the best hosted ecommerce building platform in the market today.

      Jeremy

  15. #

    Hi! Thanks for this- very useful info. Can i ask if it’s easy to migrate from squarespace to shopify?

    • Jeremy
      #

      Hey Melia,

      I just checked out Squarespace’s support page and it doesn’t look like you can export products. So if you want to migrate to Shopify, you’ll have to setup your products again.

      This can obviously be problematic if you have thousands of products in which case you probably should have started off with Shopify since they are a “pure” ecommerce builder.

      But if you have less products, you can either setup the products again yourself, or hire someone to help (perhaps even a Shopify Expert).

      It’s a bit of work, but it might be worth the investment to setup your products all over again as Shopify is a much more advanced ecommerce platform than Squarespace. So setting them up will give you a “clean slate” from one platform to another. Something to consider?

      Jeremy

  16. #

    What about integration with a third party fulfillment center? I plan to use a company called Sellery to do my order/product fulfillment, how well can Suarespace integrate with a fulfillment company? Are orders emailed or?

    • Jeremy
      #

      Hi Chris,

      If you need fulfillment integration, I’d suggest you take a look at more comprehensive ecommerce builders like Shopify (see our review here).

      Squarespace has good ecommerce tools, but they’re not going to be as comprehensive as pure ecommerce builders such as Shopify.

      Jeremy

  17. #

    This was SO helpful. I was thinking about opening an online store on Squarespace, and this gave me all of the information that I was looking for. Thank you!

    • Jeremy
      #

      Thanks, Sarah. Good luck with your ecommerce business!

      Jeremy

  18. #

    Hi Jeremy

    Quick question. What products are we not allowed to sell on square space.

    Are cannabis accessories like glass bongs, pipes etc. Ok?

    Please let me know

    • Jeremy
      #

      Hello Tesh,

      I’m not entirely sure. You should review their Terms of Service (you can find this in their website footer section) to see what they don’t allow. Generally speaking, as long as the products or content are not illegal, they just might be allowed.

      Jeremy

  19. #

    Does squarespace support pre sales?

    • Jeremy
      #

      Hello Geoff,

      I don’t think so – at least I haven’t seen anyone use Squarespace to launch pre-sales. If you want to continue to us Squarespace, you can manually collect payments, such as have someone contact you through your contact box, then send a payment request to them via email. It’s a bit of a hassle, though, but it’ll work.

      Jeremy

  20. #

    Hi Jeremy,

    Thanks for the great article. I’m drawn to Squarespace’s slick designs and functionality as a new business owner developing my website, but I’m unclear about some of Squarespace’s/Stripes e-commerce capabilities. I have several different customer bases and a “one size fits all approach” will not work for me. Before I spend a bunch of time, energy, money developing my website with Squarespace, does it support the following e-commerce functions?

    1. Wholesale business. User log-in accounts with stored information such as delivery addresses and tax ID #s, no sales tax, order minimums $s and/or quantities), self-tracking inventory availability in real time with the ability to shut e-commerce down on specific items as we “run out of stock.”

    2. Contracts with payment terms. For example, we take a non-refundable reservation fee to be applied toward the total due – can we set a date for the balance due and automatically charge the client the same way they paid the reservation fee? So they are not having to go through the whole payment process again and so we we’re not manually tracking the payment of the balance?

    3. Payment for private custom contracts. While we could do this offline or through other payment channels, I want to track, manage, and export all sales data through e-commerce on my website. Can it be done privately through Squarespace/Stripe?

    4. We’d like to get set-up with PayPal and Apple Pay. Will we get hit with double transaction fees from Stripe as well?

    5. Facebook Shop. Thinking of offering only one product, but I want to make sure everything can link up through Stripe. I don’t think this was always the case, but just want to be sure this is possible and if there are any pitfalls I should be aware of.

    Will Squarespace be able to do these things and if not, do you recommend something else that is just as attractive and easy to use as Squarespace?

    Thanks!
    Jennifer

    • Jeremy
      #

      Hello Jennifer,

      Thanks for your question.

      I think what you’re looking for probably require some level of custom work. Squarespace and other drag & drop website builders are great at delivering “standardized” features to the mass users. If you want specific features such as wholesale pricing for each wholesaler, private contracts, etc, you might have to go with a more customizable platform (such as WordPress or Magento).

      Jeremy

  21. #

    “Reason #2) Full Control Over Product Variants” is not entirely true. Squarespace doesn’t have product variants when it comes to digital products. I found that out pretty late after building half of my shop. I’m wondering if there is any ecommerce platform that has digital product variable feature which I can plug into the already built Squarespace site? I don’t want to start from scratch again if I don’t have to.

    • Jeremy
      #

      Hi TK,

      Thanks for your comment. I suppose it’s generally rare for digital products to have variations. It’s more likely that physical products will have variations of the same product, such as item color, size, etc that may not be applicable to digital products (again, that’s generally speaking).

      Take a look at Ecwid. They’re an ecommerce widget and I believe they can get integrated with Squarespace.

      Jeremy

  22. #

    Squarespace needs to catch up with the world and offer membership options for website owners. the 3rd party options for protected passwords for each individual are not only pricey but not that great.

    • Jeremy
      #

      Hi Leslie,

      Thanks for your comment and I also think it would be awesome if Squarespace built their own “native” membership function. It will just function much better if it’s built-in instead of bolting on a third party widget.

      If this feature is important to you, check out Wix or Weebly. Both website builders are great and they both have build-in membership functions.

      Jeremy

  23. #

    Hi. Is it possible to export my products/inventory from square space to a CSV or something?

    • Jeremy
      #

      Hey Rachel,

      Unfortunately they don’t have this function. You could export orders (pending orders, fulfilled orders, cancelled orders) into a CSV file, but not your entire inventory listing.

      If this is important to you, check out Shopify. You can export your full product listing into a CSV file.

      Jeremy

  24. #

    The biggest limitation of SquareSpace is that it does not allow you to create a membership website with premium content. This is a huge and crucial failure for SquareSpace since this is how many people earn a living on the web. This rules out SquareSpace as an option. There are kludges with third parties. But these are not as secure as a real SquareSpace option. I have no idea why SquareSpace is refusing to create this option with their customers. So unless you have something physical to sell, SquareSpace is not for you. It is a fail.

    • Jeremy
      #

      Hi James,

      I’m not entirely sure if Squarespace not offering a membership subscription automatically means that they are a bad website builder! Sure, it’s a feature that some customers may want, but not all will need it. In fact, I’d take on a friendly wager that majority of ecommerce stores won’t need this tool!

      Would it be awesome to have it? Yes, for sure. I’d love to see more website builders such as Squarespace offer native premium content membership gateway features. But at the mean time, one will have to use external membership tools (such as Sentry Login) to get things going.

      Thanks for adding to this discussion! I’m sure if more and more people request this feature, they’ll add it.

      Jeremy

  25. #

    Hi Could You tell me how to attach an ssl certificate to the squarespace e commerce site. I know the check out is ssl protected through stripe but that seems pretty pointless if you cant get any customers to actually come to the site in the first place because with out an ssl certificate all people get when searching through google is a big red warning from that your site is not secure.

    • Jeremy
      #

      Hello Cheryl,

      I don’t think you can add an SSL certificate to a Squarespace website yet (except for the check out cart, as you pointed out).

      From my own view, I don’t think it’s a big concern. When I purchase products online, as long as the check out cart is encrypted / protected, so that my own personal information is not compromised, then I’m okay with moving forward with my purchase.

      If webpages are not encrypted, I’m not as concerned as I’m just clicking around the pages looking at product descriptions and images.

      But that’s just my own view. I’m curious to see if others are concerned? Please leave a comment if you agree or disagree!

      Jeremy

  26. #

    Does SS E-Comm integrate well with CRMs? I’m looking to collect a significant amount of client information when they purchase one of my services and need it to load into my CRM.

    Can I make custom input fields for the checkout?

    • Jeremy
      #

      Hey Graham,

      I’m not entirely sure, actually. I guess it also depends on which CRM you are using.

      In my experience (I’ve used Infusionsoft before), the best way to collect data is to use the CRM to power all aspects of your ecommerce functions. So that way, a lot of the data is already collected for each customer. Infusionsoft does that and it also powers your email campaigns so you can collect a lot of behavioral data based on that too (if they are clicking on the emails, etc).

      What I’m saying is that if working with your CRM is very critical for your business, then it might be worthwhile considering a more powerful platform such as WordPress, which is a lot more flexible than Squarespace. The downside is that it’s much more technical and you’ll either need to do the coding yourself, or hire someone to manage that for you.

      Here’s a discussion about Squarespace vs WordPress.

      Jeremy

  27. #

    Been using the ecommerce in Square – easy to build and lovely. such a pretty face! getting e-commerce set up was a breeze.

    biggest drawbacks: 1) no “continue shopping” button – which never gets mentioned but has been a huge problem. 2) getting PayPal integrated 3) no integration with brick and mortar store inventory.
    thanks for your review!

    • Jeremy
      #

      Hi Cynthia,

      Thanks for sharing your feedback. Very valid points indeed!

      One of the frustrations with Squarespace’s ecommerce platform is that they only integrate with Stripe. Although Stripe is a very reliable and popular payment processor, it would be nice to have other options made available as well.

      As for integration with a physical storefront, Shopify has a Point of Sale system that can fully synchronize with an online store built with their platform. Shopify, in my view, is one of the best ecommerce website builders today.

      Thanks for adding to this discussion!

      Jeremy

  28. #

    Hi Jeremy,

    Nice review very very helpful,

    I like Squarespace, and i wanna build my online shop with it, but i have questions:

    1. can i set up a membership gateway on SS ?? because, I let people to explore my site and see all of my products, and when they wanna to buy my products i require them to be member first

    2. like you said SS integrated with Stripe as payment services provider, but the problem is its not available for my country (Indonesia )…so do you have any solution about this when i wanna built my site with SS ?

    3. if SS not support what i want…can Wix do it?

    Thank You

    Abe

    • Jeremy
      #

      Hey Abe,

      Squarespace doesn’t offer a membership gateway function yet. However, you can check out Sentry Login, which is an independent membership plugin widget that you can add to your Squarespace site.

      With Sentry Login, they can integrate with Stripe and also PayPal. So you can accept membership payments with PayPal. However, if you use Squarespace’s ecommerce function to sell your products, you can only use Stripe to collect payments.

      Another option is to use Ecwid, which is an ecommerce widget that accepts much more payment processors.

      Given what you want to achieve, it looks like you might have to bolt on a few non-Squarespace widgets, which isn’t completely ideal.

      Have you considered using Weebly? At the right premium plan, you get membership functions and you can integrate more payment processors.

      Take a look at our discussion about their membership function here, and their ecommerce functions here.

      Jeremy

  29. #

    Do you know if SquareSpace or any other supporting developers has created an API to integrate with fulfillment centers so that it doesn’t have to be done manually?

    I know shopfiy has this.

    Thank you!
    Sharon

    • Jeremy
      #

      Hey Sharon,

      I’m not entirely sure. But here is the link to some Specialists that know Squarespace inside and out. They might be able to offer you some assistance.

      Jeremy

  30. #

    Hi Jeremy,

    Really enjoyed your write up.
    I presently operate a small business in Toronto, Canada. I will be moving the business to a full on-line service and have a couple of questions for you to hopefully assist me in my decision making.
    Q. Can SS be adapted it into a fully functional interactive buyer/supplier registry?
    If not, who would you suggest?

    Hope to hear from you soon.

    Thx
    Derek

    • Jeremy
      #

      Hi Derek,

      Could you elaborate a bit more about what you mean by buyer/supplier registry?

      Generally speaking, Squarespace’s ecommerce functionality only caters to a “typical” online store. So they allow you (the merchant) to set up a website to sell physical or digital products using their drag & drop tools. So you don’t need to understand how to code at all.

      They also integrate with a payment system (Stripe) so you can start collecting payments.

      So in a way, it’s rather straight forward and gets the job done quite well. Anything “fancy” or customized beyond an online store, probably won’t be suitable for using Squarespace.

      Jeremy

  31. #

    Nice clear, concise review. I’ve been using SS for a while and like it a lot. When I venture into the Word Press world there are so many choices and options that it make me dizzy. I like that SS keeps just a few themes that you can adapt to your needs . Thanks for the review I’m going use it to propose a new SS site to a client.

    thanks

    • Jeremy
      #

      Thanks, George!

      Glad you enjoy using Squarespace. Less options (such as Squarespace) can be hugely advantageous compared to too many optons (such as WordPress). It can often lead to decision paralysis. Also, Squarespace makes sure all their tools are fully synchronized and functional – it just works “out of the box”.

      Thanks for sharing your experiences with us!

      Jeremy

  32. #

    Hi,
    One thing that isn’t clear. If you are using stripe via squarespace there seems to be fees from both squarespace and stripe.
    That makes transaction fees very very high for any given purchase.

    • Jeremy
      #

      Hi Shlomo,

      Squarespace does charge a transaction fee if you don’t enroll in their ecommerce plans. If you do subscribe to their commerce plans, there are no transaction fees from Squarespace. This is highlighted above under point 15.

      However, Stripe (and any other payment processors such as PayPal) do charge a payment processing fee. So this fee is in addition to the Squarespace transaction fee (if applicable).

      The payment processing fee is unavoidable as it is the fee for the payment processor (Stripe, not Squarespace) to collect payments from your customer, process it, and deposit the money into your bank account.

      All merchants (online or offline) have to pay this. For instance, if you purchased groceries from your local supermarket and used your credit card to pay, the supermarket have to pay their payment processor a fee to process your payment.

      So if you are running an ecommerce store, I’d recommend that you subscribe to one of Squarespace’s commerce plans. This will remove any transaction fees charged from Squarespace. But you will still need to pay the payment processing fees charged from Stripe.

      Hope this clarifies things!

      Jeremy

  33. #

    Hi Jeremy.

    Sadly, my WordPress eCommerce site was hacked a little over a month ago. I have had several really bright people trying to remove the hack for me, and none of them can do so.

    Finally, a wise man in Silicon Valley wrote me the following:
    “My suggestion is: Do No Repair the hacked site you have. Move it to a non-hackable place. (this was in bold!)

    My suggestion is to get to a hosting site where they are responsible for hacks, updates and backups. Squarespace is such a site. For about $30/mo you get a website builder, and commerce support to sell unlimited items. Also, I think you will find that you can import a wordpress site into the squarespace site easily without rebuilding it.”

    Squarespace has a page on their site for exporting from WordPress. I dove into it, and got hung up about three minutes in.

    How do I find someone I can pay to do this migration? I have Googled
    “export WordPress eCommerce to Squarespace consultant” and nothing of value appeared.

    Thanks. -Stan

    • Jeremy
      #

      Hi Stan,

      Sorry to hear that your site got hacked. As you mentioned, one of the advantages of using a hosted website builder such as Squarespace is that they manage all the IT security for you. But even so, do try to create a strong password for your log in, and try to rotate it once in a while (best practice).

      If you want to hire someone to help you set up, Squarespace does have some recommended consultants here.

      Good luck!

      Jeremy

  34. #

    Do you think that Squarespace will ever offer a POS system? I am looking for a platform where I can sell online and in store and not have to keep two inventories. Shopify seems like the only thing close to Squarespace that offers an in store purchasing kit and automatic inventory updating.

    • Jeremy
      #

      Hi Madison,

      I’m not entirely sure and I haven’t heard anything about it. You’re right in that Shopify does offer Point of Sales system, that fully integrates with your ecommerce website (sharing the same platform so both online and offline systems are fully integrated). So at the moment, I’d definitely recommend exploring Shopify.

      Jeremy

  35. #

    I am consider convert our existing e-commerce site from wordpress to squarespace, including the woocommerce. Would I lose a lot of features set up on woocommerce?

    Also, would I lose all the past SEO? I worked with Squarespace to build a website but never e-commerce. Would Shopify a better suggestion in my case?

    Thanks.

    • Jeremy
      #

      Hello Peter,

      If you are migrating your WordPress site to Squarespace, make sure you do proper 301 redirect so search engines (such as Google) knows that your old page structures are permanently moved to the new pages. 301 redirects can be done at the domain level when you log into your domain name registrar account.

      If you are keeping your same domain name, try as much as possible to set up your Squarespace webpage addresses the same as before (Squarespace allows you to customize your page address, so that feature will be helpful here).

      There is no guarantee that your SEO won’t be impacted. But with careful planning, it is possible that nothing will be affected. So if your ecommerce store is quite established, definitely make sure the migration is a necessity as there is some level of risk associated with platform migrations.

      Jeremy

  36. #

    Thank you for sharing this information. You really took time to explain all the features. My question, and the main question I’m searching for in an ecommerse website builder is, does it include SSL? After all an online store is useless if you can’t assure shoppers its safe to shop.

    • Jeremy
      #

      Hello Elisa,

      Yes – when your visitor checks out and purchases your products, the check out process is protected by SSL. Squarespace’s uses Stripe to power its shopping cart process, and Stripe protects your customers’ privacy via SSL.

      Hope this clarifies things,

      Jeremy

  37. #

    I do love the ease of use that Squarespace provides. And I get lots of compliments on my site. However, there are a few things that have come up recently regarding commerce functionality and it may be enough to have me change platforms. Firstly, users have been asking since at least 2013 for the ability to offer gift cards on their SS site. The answer that I received today is that they will forward my request. I responded that this request has been forwarded since 2013 and that nothing has yet been done about it and asked where in the development process it was. They could not provide me with an answer. Very disappointed. If they want to be a real commerce platform, they need the ability to offer gift certificates.

    Secondly, Stripe has rejected perfectly good credit cards (ones that worked on other merchant platforms) and Stripe will not give any indication as to why. I would very much like to see their false positive stats.

    • Jeremy
      #

      Hi Michelle,

      Thanks for sharing your thoughts on the ecommerce features that Squarespace offers.

      It’s unfortunate that they have yet to implement the gift card feature. I’m sure they get a lot of requests for a variety of ecommerce functions to be built into their existing set of tools. I’m speculating that the gift card feature is not as high of a priority on their list. I’m not suggesting that it should or should not be higher on their list. Take a look at Shopify as they are a “pure” ecommerce website builder and so you will be able to find a lot more comprehensive tools that may suit your business needs.

      As for Stripe – I think it’s just part of running an online store. In our previous ventures, we’ve had perfectly good / legit credit cards declined when we used PayPal to power our shopping cart as well. It is indeed frustrating. What I found out is that it is not necessarily the payment processor (PayPal or Stripe), but the customers’ credit card issuer that was having issues with the transaction (as part of their safeguard process). So we had to tell them to call up their credit card issuer to tell them that they are about to purchase something online, then the transaction cleared right away.

      I suppose it’s the same thing as making a purchase abroad and having the credit card declined. It’s frustrating at times for sure.

      In any case, just sharing some of my own experience with payment processors.

      Jeremy

  38. #

    I’d like to sell collectible stamps but wanted to avoid credit cards and paypal. Can I configure payments to accept, say, just checks or money orders?

    • Jeremy
      #

      Ron,

      Squarespace doesn’t have the ability to provide offline transactions. But Shopify does.

      If you haven’t heard of Shopify before, here’s our discussion about them. They’re a pure ecommerce website builder and so have way more advanced online shopping related tools than Squarespace.

      Jeremy

  39. #

    I’d like to move forward but will selling service subscriptions that recur every month. Squarespace Commerce looks to be perfect except there aren’t subscriptions built in using Stripe.

    How best can I make this work? Really hoping to figure this out as everything else looks perfect.

    Thanks.

    • Jeremy
      #

      Hi BH,

      I don’t think Squarespace is configured to enable you to sell subscription services (yet). But I found this help article that you might want to take a look at. It might provide a solution for you, while being able to use Squarespace!

      Alternatively, check out Shopify which is a pure ecommerce store builder, and has the ability to sell subscription based products / services.

      Jeremy

  40. #

    Jeremy,
    Thank you so much for this article. It really clarified so much for me. I already have a website with Squarespace and I want to build a new separate e-commerce/website. Is Big Cartel just an e-commerce site or can you also have a website with it? I would like to stick with SS but I am still not sure it’s the best fit.

    • Jeremy
      #

      I think that Big Cartel is a separate ecommerce online store builder. So it is completely separate from Squarespace.

      So you can’t mix both of them together in a single website.

      If you don’t to use Squarespace’s ecommerce tools, I think that either the Shopify Buy Button or Ecwid offer you the ability to use their ecommerce tools with Squarespace website builder.

      Shopify is one of the best ecommerce website builders in the market today. You can either use them to build a complete online store, or just use their Buy Button to convert your existing website into an online store – you can see more about them here.

      Ecwid is not a full online store builder, but they offer you to use their tools along with your website builder.

      Jeremy

  41. #

    I made my SS website no problem but then I found out that you can’t pay a SS website using PayPal, anyone knows a good website builder with PayPal integrated?

    • Jeremy
      #

      Hi Gamerado,

      Sorry to hear that. At the moment, Squarespace only connects with Stripe (which is a good payment processor). However, the fact that they don’t integrate with other payment processors is one of the limitations that we discussed.

      If you really like to stay with Squarespace, you can consider using Ecwid, which is an ecommerce widget that apparently can be integrated / used with Squarespace. They will allow you to run your online store using PayPal.

      If you want to consider other ecommerce software, take a look at this comparison chart (all the online store builders here can integrate with PayPal, except for Squarespace).

      Jeremy

  42. #

    hey jeremy Square space sounds awesome great review but i have a huge question that is holding me back from signing up right now.

    On Squarespace can you set a section of e-commerce like eBay? so what i am asking is is there the ability to go both ways so a person can create an account on “my site” post a listing and someone else buy it from that individual person. hopefully this question makes sense. thanks for a response!

    • Jeremy
      #

      Hi Aidan,

      Thanks for your question. With Squarespace, you can only control your own product listings. So other people cannot go to your Squarespace site to create their own listings to sell products. I think what you’re trying to create is more of a “marketplace” type of website which is a lot more complex.

      To build a good marketplace, you’ll most likely need to hire a very strong developer to help you create one, and use a much more advanced web builder platform.

      Jeremy

  43. #

    I would switch to SS in a heartbeat if Paypal was fully integrated. Customers are much more inclined to make a sale when they see the Paypal option.

    • Jeremy
      #

      Hey Carol,

      Thanks for your thoughts. I’d agree that Squarespace should consider integrating PayPal into their ecommerce check out cart for sure!

      Stripe is actually quite reputable and reliable too, but they are by no means as popular as PayPal at the moment.

      There are other ecommerce website builders that are fully integrated with PayPal, such as Shopify, Bigcommerce, Weebly. Here is a comparison chart that you might find helpful, if you are ever considering testing out a new online store builder.

      Jeremy

      • #

        Thanks Jeremy! I’m leaning toward using Shopify at this time.

  44. #

    Hi Jeremy, I have a few questions about setting up an ecommerce website with Squarespace.
    1. Is it capable of tiered pricing-price based on quantity?
    2. Is it possible to offer 3 shipping options, with one being free ground shipping without the need to apply a coupon code?
    3. With the Business plan, is the shopping cart, ShipStation included in the package or will I need to buy it separately? Same question with the accounting package Xero Accounting.
    4. I currently have a website, is there someone who can transfer the information, pictures, etc to a new Squarespace website for me or is it all “do it yourself”.
    Your review has been extremely helpful!
    Much thanks!

    • Jeremy
      #

      Hi Jane,

      1) Maybe what you can try is to create multiple product variations, and the variation being if you purchase 2 items it’s price A, and if you purchase 3 items it’s price B, etc.

      2) I don’t think you can manipulate the shipping function like this. But I can’t be 100% sure. Perhaps consider asking Squarespace’s support team?

      3) You will have to subscribe to Xero and ShipStation separately as Squarespace doesn’t power those applications / services. The Business plan just allows you to integrate your ecommerce site with those services.

      4) That’s completely up to you! You can either do it yourself, or you can hire someone to help you. But Squarsespace doesn’t include site migration services. You can probably hire someone relatively cheaply if you post a job on your local Craigslist listing or something like that. Or else check out Elance or oDesk.

      Jeremy

  45. #

    Thank you Jeremy! Very usuful article!

    • Jeremy
      #

      You’re very welcome Ravshan!

      Jeremy

  46. #

    I am new to this, but I need to build a website for a missionary friend of mine in Africa. I really like Squarespace templates. We need to accept donations for him. (Only donations… nothing to sell.) I would think the best templates would be those for a business – but do we need to choose one for eCommerce in order to take donations? Thx!

    • Jeremy
      #

      Hey Glenn,

      To use Squarespace’s donation block, you will have to use their ecommerce feature in order for that to work (to collect donations).

      You don’t necessarily have to use an “ecommerce template” as all of Squarespace’s template can be used with ecommerce features.

      Here is more information about this feature from Squarespace.

      Jeremy

  47. #

    I would like to know the following. Can I have a Canadian bank account and sell in the USA? Products will be produced in the USA and shipped to Canadian and American customers.

    Thank you

    • Jeremy
      #

      Hi J,

      Yes I believe you can do that. Once you set up your Canadian bank account you just need to connect it with a payment processor (such as Stripe for Squarespace) and you can start selling. It doesn’t matter where your customers are paying from.

      Obviously your products are manufactured in the US so you will have to manage the exchange rate between Canada and the US. But you can do that with your Canadian bank.

      Jeremy

  48. #

    Dear Jeremy

    I have been reading your different reviews about ecommerce site builders. They all have very interesting. Thanks for sharing them.

    I would like to build an ecommerce website. And I do like that squarespace is a comprehensive website builder. That you don’t have to look further for external app for extra features. What I am not really sure is payment module.

    I am based in Belgium and the website will be build in Belgium as well but my clients will be in Turkey. It looks Belgium is one of the supported countries but Turkey not.

    Do you think this is a major problem?

    have a nice day

    • Jeremy
      #

      Hi Aliye,

      Stripe currently isn’t available to merchants in Turkey (which is where your client is based), so unfortunately I don’t think it will work for your client.

      You can use PayPal but then it won’t be fully integrated with the other Squarespace ecommerce functions.

      Have you considered using another website builder, such as Wix or Weebly? Both have pretty good online store features. Here is a comparison chart that will help you benchmark the differences.

      Jeremy

    • #

      Hi Jeremy

      Thanks for the feedback. Yes I have actually looked Wix and Weebly but Squarespace is more stylish. That is why I wanted to use it.

      I think I will become Wix than.

      thanks a lot
      Aliye

  49. #

    Excellent Review Jeremy!…Thank you. Can you tell me if SS allows you to embed an “auction” type function? We are using Stripe with SS and I can’t figure out how to do this or if its possible.
    Any help wold be greatly appreciated.
    Thanks again.
    Dlh

    • Jeremy
      #

      Hello Dianne,

      I don’t think Squarespace offers an auction function at all. We haven’t had the need to use an auction function so I can’t recommend anything! Perhaps you can ask their support team and see if they have any suggestions?

      – Jeremy

  50. #

    Thanks for the info. I’m bout to launch an online shop. So bloody much to consider. Jumped straight into WP (using woocommerce) cause I’ve a blog with WP, and so know my way around the dash. But from everything I’ve read, seems it’s (WP, that is) the most susceptible to hacking (for ecomm sites), and the slowest.

    Shopify seems too… shoppy for me. Squarespace looks like it’s a nice mixture between shopify and WordPress. A little pricier, like Shopify, but has a warmer feel, and better blogging ability, like WP. Stripe also seems pretty rad. That it doesn’t direct shoppers to a different site is great. Glad it’s up in Aus now.

    Do you have any idea what SS is like in terms of integrating social media straight into your site? For instance, say you wanna do a page that is there exclusively as a gallery, imported from your Insta account. Is stuff like that possible?

    THanks again. Great post.

    • Jeremy
      #

      Hi Rob,

      Glad our discussions here are helpful for you. In terms of importing images from Instagram, I’m not entirely sure if you can do that. You can do a search to see Instagram has a feed widget, that can feed your images directly into a webpage?

      If they do, I suspect you will then use the inject code function in Squarespace to insert the Instagram widget directly into your page. Similar to how you will set up a FB or Twitter feed using their (FB and Twitter’s) plugins.

      – Jeremy

  51. #

    Great review, Jeremy. Worth mentioning is that SS does not integrate with Paypal completely (yeah, you can generate buttons and all that), which was a deal breaker for me. A lot of my customers like using Paypal Credit (which offers great terms like no payment for 6 months on purchases over $99), and achieving that is a bit cumbersome in SS. So until SS integrates with PP 😉 I am going to stick with ugly design.

    • Jeremy
      #

      Hey Shaun,

      Have you considered other options such as Shopify, Bigcommerce (both are large dedicated ecommerce online store builders)?

      Or if you want something simpler, check out Weebly. All of them have PayPal fully integrated into their checkout system!

      – Jeremy

  52. #

    Hello Jeremy,
    Thanks for such an informative review. I am not computer savvy, so this web building is going quite slowly. I am looking for a site that will allow me to have a “donate here” button – can I do this on square? I currently have a square up reader for my droid and my i-pad. Will this also integrate in the best way, or should I consider something else?
    Thank you in advance for your reply!

    • Jeremy
      #

      Hi Nancy,

      Yes – Squarespace does have a donation block that you can use to help you collect donations. You can see more about it here.

      – Jeremy

      • #

        Thank you Jeremy. I have had quite a few people say even if they do not purchase craKroc candy, they would like to donate. Your review/information makes things much easier. Best to you both.

  53. #

    Jeremy, nice site and great information – it was key for me in selecting a platform for my e-comm site. I am learning as I go and though my site is mostly built out now, I have run into a few issues. We’re trying to create a subscription e-comm business. Subscription (recurring) payments were initially a problem as Stripe has this capability, but apparently not when used with Squarespace. I then found MoonClerk (which works with Stripe) to process recurring payments, but now I am not able to use the Friend Referral system that I wanted to use (Referral Candy, which seems to work with Squarespace, but not if MC is processing the payments). Any ideas or suggestions on what recurring payment processors or Friend Referral systems can integrate with Squarespace. I’m not a developer (hence the use of Squarespace) so custom coding would be difficult.

    • Jeremy
      #

      Hi Frank,

      As Squarespace is not an open source system, they do have some limitations in terms of flexibility versus a complete custom built website (which can cost you thousands of dollars at the very least).

      Having said that, Squarespace does have a developers platform where developers can custom built a site using this option – but obviously this is reserved only for those who know what they’re doing!

      One thing you might want to check out is their Specialist section, where they have freelancers available for hire and perhaps one of these specialists will be able to help you customize your site to do what you want it to do!

      – Jeremy

  54. #

    I want to start an online store on square space….Do E-Commerce come with square-space business package or do I have to buy it separately?

    • Jeremy
      #

      Hi Brian,

      Squarepace’s ecommerce features come with all their plans (Personal, Professional and Business) but you get more features as the plan level goes up.

      For instance, you can sell 1 product with the Personal Plan, 20 products with the Professional plan and unlimited products with the Business Plan.

      You can see a bit more discussion about their pricing plan here.

      – Jeremy

  55. #

    I enjoy your reviews, I am trying to start an online shop – the $24-30 monthly is not a problem, I love the Squarespace ‘visuals’ and intergrated ease, I currently have a PayPal merchant account – is Stripe the only option for Squarespace? If so, why? Right now I am trying to decide between Weebly & Squarespace – I love Shopifly & BigC, but I feel their $79.+ monthly is a bit much for us. What do you think about a US online business NOT offering PayPal as a payment option?

    Thank you for you help.

    • Jeremy
      #

      Hi AR,

      You can use PayPal and insert its payment buttons into Squarespace if you want to, but the downside is that the PayPal button will not be fully integrated into Squarespace’s ecommerce system. But if you’re selling just very simple items and don’t need it to be integrated with Squarespace’s other ecommerce tools, then this is an option.

      But in terms of why they only use Stripe is a bit unclear to me. But Stripe is also a very reputable payment system. Squarespace makes it so that you can quickly set up your payment system, and have Stripe directly deposit money into your bank account.

      Your customer won’t see “Stripe” when they check out. They will only see your payment form, offering to accept credit card payments. It’s not bad at all!

      – Jeremy

  56. #

    Jeremy, if I secured my ecommerce domain name through GoDaddy, but want to build my site through SquareSpace (or Shopify, for that matter), what options do I have with regard to email? I of course want myname@mydomain.com. Can I get that through SS or Shopify, or do I have to just pay GoDaddy $4/month to get my email up and running? Thanks!

    • Jeremy
      #

      Hi Mitch,

      You can definitely get that through GoDaddy. We personally use Google Business Apps to power our custom email (with our own domain address of course) and the price is similar to GoDaddy’s. The key preference for us to go with Google’s email app is that the email user interface is just like Gmail, which we are used to.

      – Jeremy

  57. #

    Square space charges you more money if you want to sell lots of items. In other words you need to upgrade your service. After they upgrade you they turn around and then tell you that that they need to charge you more money for the ecommerce kit.

    • Jeremy
      #

      Hey there,

      That’s correct. As per their pricing page, if you want to sell up to 20 items, you need to upgrade to their Professional Plan. Beyond that (selling unlimited items), their Business plan will be appropriate. We have a more indepth discussion on their pricing plans here.

      The increase in monthly investment comes with additional tools, and also allowing you access to unlimited bandwidth so that you can power more of your website to allow for a better experience for your shoppers.

      If one was to compare their higher pricing plans to other website builders such as Weebly (their Business plan is also $25 per month), or Shopify (a dedicated online store builder) which starts at $29 per month, Squarespace’s monthly pricing is pretty aligned given the tools they provide you.

      I suppose the idea is that if you are building an ecommerce store to earn extra income (or a full time income), $20 – $30 per month to get your store up and running, while not having to worry about technological infrastructure, in my view, is a pretty good investment!

      – Jeremy

  58. #

    Hi Jeremy,

    Do you know if it’s possible to build an online store on squarespace and then import it to Shopify? I really wanted to use Squarespace for my online store but it doesn’t work in Brazil. So I’ll probably use Shopify. If that’s not possible, do you know any other web builder I could use to do that?

    The reason I wanted to do that it’s because I wanted to use one of Squarespace’s templates!

    Thanks a lot!

    -Fabi

    • Jeremy
      #

      Hi Fabi,

      What you can do is use Squarespace to build your website, then insert a Shopify Widget to power the shopping cart on your Squarespace website. This way, you should be able to sell products in Brazil!

      Click here to see our discussion about Squarespace and using the Shopify widget.

      – Jeremy

  59. #

    Can you set up wholesale, &retail customers? Like one item I sell to you for $5.99,& to Susie retail $10.99. On the shipping can you set this per item or is it one or the other for all items you sell? Thank you!

    • Jeremy
      #

      Hi Ashley,

      I don’t think you can do that with the existing features from Squarespace. But I would assume that you probably don’t want to share your wholesale price points (along with your retail price points) to all of your visitors anyway?

      One way to get around this is to use Sentry Login (which can set up a membership area with your Squarespace site), and “hide” your whole sale pricing behind a membership gateway. This way, only qualified wholesalers that you approve will have access to the lower wholesale price points.

      – Jeremy

    • #

      See my comment on the topic. The answer is “no”. There is no concept of a type of customer.

      Interesting comment about “Sentry” by Jeremy. I am not familiar with that, but I am not sure how you can have differentiated pricing without having multiple Squarespace accounts… which would get pricey.

  60. #

    We signed up with Squarespace and we’re very happy. Thanks for your review.

    There’s one issue wondering if you can help us with. We’d like to customize the “Order Shipped” notification to include a tracking #. Their support says we have to send a separate email but since the notifications can be customized, shouldn’t there be a way? Please advise, thanks!

    • Jeremy
      #

      Hi Shirley,

      I’m not entirely sure as we haven’t customized Squarespace sites before. But they do have a list of recommended developers who can be helpful if you want to check them out.

      Another alternative is to see if you can hire a freelancer to help with your needs on either Elance or oDesk. I’ve seen a lot of Squarespace users hiring freelancers to make customizations to their sites!

      – Jeremy

  61. #

    Unfortunately it’s not all roses and sunshine.

    The key limitation with Squarespace is flexible extensibility. SQSP is a captive environment so if it’s not in the box – it’s not available.

    This would normally not be a problem but if you need a feature like pdf watermarking of digital products you can’t get it.

    What makes it even more difficult is their approach to not publishing a roadmap. So you can’t develop a site with some upcoming feature in mind because you never know when (let alone if) a new feature will be incorporated in the site.

    Shopify is not as neat from a presentation perspective but because of its rich ecommerce feature set and plug-in extensibility provides flexibility and an openness that you wont get with SQSP.

    • Jeremy
      #

      Hi Bryan,

      Thanks for sharing your thoughts. You’re right in that Squarespace’s ecommerce functions is not as comprehensive as that offered by Shopify (our review here). It’s just that Squarespace is not a dedicated e-commerce store builder, whereas Shopify is.

      However, one option is to combine Squarespace and Shopify but using the Shopify widget in your Squarespace website. You can then use a lot of the ecommerce tools offered by Shopify, but on a Squarespace website!

      – Jeremy

  62. #

    a most excellent review! thank you 🙂
    for those of us new to the tech world (and gosh I’m only 30!) this was very helpful.
    square space is easy to navigate but your additional information has opened up much more than I realized they offered. In addition to the 200 mb limitation, it is a shame…I feel they could expand in dramatic ways by increasing that minimum. Let’s cross fingers they do!!!
    cheers, izzi

    • Jeremy
      #

      Hi Izzi,

      Glad this article is helpful for you! Just to clarify, even with Squarespace’s lowest plan (the “Personal” plan), you get 2 GB in storage (which is plenty) with 500 GB in bandwidth (also plenty unless you are getting tons of traffic)

      But I’d agree, let’s hope they increase those even more!

      – Jeremy

  63. #

    Hi,

    I read in your recent comment under weebly ecommerce review that it is not an ideal platform if you have hundreds of products to manage. You suggested shopify or bigcommerce instead. Does squarespace faces similar issues like weebly if we have hundreds of products ?

    Thanks.

    • Jeremy & Connie
      #

      Hi Matthew,

      If you have a few hundred products to manage, I’d suggest you use a dedicated e-commerce builder such as Shopify and Bigcommerce. Hope this helps!

      – Jeremy

  64. #

    Hi,

    I am living outside of the countries which squarespace commerce is available to, does it mean that I can’t sign up their business plan or I just cant use this feature?

    I would like to use Paypal for checkout instead. Is it possible and how can I go about doing it?

    Thanks.

    Matthew

    • Jeremy & Connie
      #

      Hey Matthew,

      If you are living outside of jurisdiction that Stripe caters to, you will have to use other shopping cart alternatives, such as PayPal which you can integrate into Squarespace by using their “embed” block, where you can insert PayPal’s purchase button codes.

      One other alternative is to use Ecwid, which is a large independent shopping cart solutions provider which works on Squarespace’s platform. It is a pretty comprehensive platform that gives you all sorts of e-commerce tools. Ecwid has instructions on how to integrate their tools into Squarespace.

      – Jeremy

      UPDATE: We wrote an article on another excellent option if you don’t want to (or can’t) use Stripe to power your Squarespace ecommerce store. This involve setting up an online store with Shopify (a leading ecommerce online store builder), and embedding your entire Shopify store (or just specific products) into your Squarespace website using their widget. Shopify offers you over 70 payment gateways so they can definitely power your check out cart, while you still get to use the website building tools from Squarespace to build out your website.

  65. #

    I am interested in doing e-commerce using Square Space. What I would like to do is provide a list of products with descriptions and price points and have customers select what they want, (no pics are required). Also, does Square Space e-commerce site allow customers to upload image files to go with their selected product and price point.

    Thanks for your help

    J

    • Jeremy & Connie
      #

      Hey J,

      I don’t think Squarespace has the capability to allow your visitors to upload their own images to be implemented with the product you are selling. I think you might need a very customized solution / website for this and I’m not aware that most website builders provide this.

      But if you just want to list out products with prices, and your visitors can then purchase them, then yes – Squarespace is fully capable of doing that!

      – Jeremy

  66. #

    Does the SquareSpace/Stripe payment feature allow sellers to collect payment details, but delay payment processing until AFTER the seller manually approves the order? Our business requires manual approval of each order. So we need to collect payment details, but delay processing until we can review the order. Thanks!

    • Jeremy & Connie
      #

      Hi there,

      I don’t think so. I don’t know of any payment processors that allow you to do that, as I think most processors don’t even tell you the shoppers’ credit card information for security reasons. Most processors do provide you with names and addresses, but not the credit card numbers.

      – Jeremy

  67. #

    Jeremy & Connie,
    THANK YOU for your invaluable insights on the hunt for the best e-commerce sites!!
    And thank you to the people who share their experiences with e-commerce.
    I’m getting ready to make my 4th ecommerce change due to not really knowing what I would need for my online store.
    Based on your reviews and the comments from users about Big Commerce I’m going with Shopify. I was with Etsy. This is a large shopping site for people who handcraft products. You are limited with what you can add like video. You have to constantly check to make sure your products haven’t expired. You pay a fee each time you renew a product or if you sell something. They don’t have live support. Just email and you might get lucky for a response. You also are on a site with a million other people who are selling similar products so you have to spend a lot of time getting noticed.

    Then I was sold Infusionsoft which is way beyond what I need as an ecommerce site. It’s got a steep learning curve to use their campaign software…what I found is that mostly people selling services use this site and they end up hiring an expert. It is pretty expensive. When I signed up with Infusionsft I was told it was so easy to use. Yes…if there aren’t a million other things you need to take care of as a solopreneur.

    Will definitely forward your site to others.

    • Jeremy & Connie
      #

      Hey Michele,

      Glad you found our discussions helpful! Shopify is a fantastic, focused e-commerce online store builder (our review here). If you have a lot of products and have plans to really scale up your online business, Shopify does have tools to help you grow.

      Squarespace also has a pretty good online store builder as well, but definitely as comprehensive as Shopify. Squarespace is great for those who have 20 or so products, but anything beyond that, I’d strongly consider using a dedicated / focused e-commerce builder such as Shopify or Bigcommerce.

      Thanks again for sharing!

      – Jeremy

  68. #

    I am looking to add a shopping page to my website: ‘bigapplephototours.com. I am confused as to the choices presented to me. Should I use the Squarespace ecommerce platform or Shopify? Perhaps there is another alternative? Your expertise is welcomed. Thanks!

    • Jeremy & Connie
      #

      Hi David,

      Both Squarespace and Shopify are both hosted website builders, so if your site is built on a different website builder, you won’t be able to use their e-commerce tools (a minor exception is Shopify, which is integrated with some specific website builders).

      What might be helpful for you, if you want to bolt on e-commerce tools to your website, is to check out Ecwid which is an e-commerce widget add-on that can be added to most websites.

      – Jeremy

  69. #

    Great article ! I was wondering if I could start an ecommerce business myself and this article gave me quite an insight into what I could do with a fresh idea. Convert it into a business really! True that going online with a business helps, but the competition really sucks! Let’s hope I make it big.

  70. #

    Thank you so much for this helpful information. After reading it, I am highly considering choosing the e-commerce option for my SS site. I sell a service (classes) and was also looking into Big Cartel. I read on SS that it can be flawlessly integrated. I wonder if you have an opinion about Big Cartel. My goal is to have the title of the class and fee pop up as you hover over the pic. I’m wondering if the SS e-commerce allows for this hovering option. I’ll look into it further but would appreciate your opinion on Big Cartel. Thanks!!!

    • Jeremy & Connie
      #

      Hi Claudia,

      Unfortunately we haven’t had a chance to use Big Cartel before, so we don’t really have any thoughts on them. As for hover effects for Squarespace, I’m not entirely sure if they have that. But since you already have a site, it should be a quick test for you to find out. Or else try shooting their support team for a quick answer! I’d love to know what you find out!

      – Jeremy

      • #

        Cool. Thanks! I’ll play around with it on my site and ask the support team as well. I will let you know what I find out.

  71. #

    Product Tax Categories and Customer Types missing.

    Just a word warning. There are still a few gaps…

    (1) If you have a mix of wholesale *and* retail customers, that can be complicated. Thus far, I can’t determine how a wholesale customer logs in so that they don’t pay sales tax and so they get a discount.
    (2) If you sell different types of items that trigger various tax rules (outside of services and digital items) SquareSpace doesn’t have a means to address these kinds of products.
    (3) Entering in tax rates is a painful, overly tedious process.

    They have a clean interface. It seems well designed. I suspect these particular issues will be addressed in time. For many customers, from my experience, SquareSpace is a great platform.

    • Jeremy & Connie
      #

      Hi Tawster,

      Thanks for sharing your experiences and adding to this discussion! Have you raised these suggestion points to Squarespace? I’m sure they’re continuing to improve their interface!

      – Jeremy

      • #

        Yes. I sent a lengthy PRD (Product Requirement Document) to them. 😉

        I was focused on my tax challenges — very limited differentiation of type of product — but I included loads of other advice and requirements to become a complete package.

        They are on the right track… but they have a ways to go. We are still using them, but we have to correct a lot of orders with partial refunds… and wholesale folks: We process them by hand. Alas.

        • #

          Hi Tawster, I’m just starting to sell online using my squarespace site and I’m confused on how to sell to my wholesale folks as well.

          Have you found a new solution, or are you still processing them by hand?

          And yes, entering all the tax rates is painful! I wish there was a 3rd party app. to make it easier.

  72. #

    Hi there, thank you for this great article! We have been using Squarespace and love it, but the one thing that I am still struggling with is SEO help. While I know that this may be something I just need to invest in separately, I really wish that Squarespace (or any other?) e-commerce site would provide an easy, seamless way to integrate that into the process when you are designing your site.

    Now, it could be I just totally missed the boat on this and that support is readily available, but I have so far had a difficult time finding anything… any tips or recommendations would be great!

    Thanks,
    Amanda

    • Jeremy & Connie
      #

      Hi Amanda,

      Actually Squarespace probably has the best SEO settings amongst most of the website builders we discuss! They allow you to alter the URL structure of your pages, so that you can better reflect the topic of the page, and also the “keyword” that you are targeting when it comes to SEO.

      Also, they make it easy for you to integrate Google Authorship. If you haven’t seen our comparison chart yet, check out our notes on SEO (note 5).

      SEO is a very broad, and sometimes complex topic. There are many SEO experts who debate what is the best onsite and offsite approaches. But I personally think that at the end of the day, how much high quality content you produce and how you promote them to your readers, leveraging off social channels and also newletters, can have a huge impact on how popular your website becomes!

      – Jeremy

      • #

        Thanks Jeremy! I am going to dive into it and see what I can do. As I said, I love Squarespace, so I figured that it was out there and I just didn’t have the knowledge yet to really utilize it like I should. I am inspired now though! 🙂

        Thanks again,
        Amanda

  73. #

    A great review of Squarespace e commerce features. I signed up about 6 months ago and the e commerce function and ease of use was definitely a deciding factor for me.

    I would like to point out however, that when selling digital products through Squarespace, you are capped at a 200mb file size. Now this may not be a problem for some. But for me, who sells sound effect packs, 200mb will barely cover a single hi res audio file, let alone a whole library pack.

    I am sure that there are photographers and film makers out there who would like to sell stock footage and other large file items and would be a bit put off by this.

    I have spoken with Squarespace on a few occasions regarding this and have pleaded with them to increase the digital file size, even if it means paying more. As running a website and selling through them has been an absolute joy so far.

    Thought it deserved a mention.

    Thanks for the great review.

    G

    • Jeremy & Connie
      #

      Hi Graham,

      Thanks for sharing your thoughts about the digital download sizes. It would be awesome if Squarespace expanded the allowable download size and as you pointed out, it would make a great option for those who don’t mind to pay a bit more for it. Glad you found their e-commerce functions useful for your purpose. Thanks again for adding to this discussion!

      – Jeremy

  74. #

    I really like the Squarespace setup, but will primarily be an e-commerce site that will likely be selling internationally, so now I’m considering Shopify. On Shopify, can you sell downloadable content like on SS?

    • Jeremy & Connie
      #

      Hi Pam,

      Yes you can sell digital / downloadable products on Shopify. If you haven’t seen our review on Shopify, check it out!

      – Jeremy

  75. #

    Squarespace is beautiful but is not good if you want to have an e-commerce shop with an extensive range of products. Some missing features are:

    1- no way to add a searchbar into your products page (they have a searchbar, you just cant put it on your shop page)

    2- Searchbar searches the whole website, cant make it target a specific page only

    3-Cannot arrange your products alphabetically (you have to switch it around manually)

    4- No way to add a “next page” or “previous page” to the bottom of your product page.

    This is a great website if you only have a few products you intend to sell. If you have alot of stuff to sell and intend to run an extensive online store. I would find a different provider

    That being said, does anybody know of a good service provider for someone like me who intends to have an extensive “shop” page up and running?

    I eventually want to build up to have a hundred products listed, then a couple hundred and then maybe even a thousand products listed!

    • Jeremy & Connie
      #

      Hey Omar,

      Very valid points indeed – thanks for sharing your experiences. I would also agree with your observations that Squarespace is probably not the ideal choice if you want to create an extensive online store.

      For that, I’d recommend Shopify or Bigcommerce. You can also check out our e-Commerce Store Builder Comparison Chart here.

      Hope this helps and thanks again for adding to this discussion!

      – Jeremy

      • #

        THANK YOU! I got really excited when I saw your reviews on Shopify and Bigcommerce. I was initially looking at moving to Jimdo but now I am considering either shopify or Bigcommerce. Shopify seems to have that polished look that is visually similar to Squarespace design themes so that may help me make the transition without my customers going “HUH?!”

      • #

        What is the point if having a great looking e-store with fantastic photos of your product if Shopify takes 7 to 10 days to give you the cash. I have to mail my product out to my customers the next day. In 10 days I would lose all my customers. Nobody is discussing
        what e-commerse site gives you same day or next day access to your cash after customer payment.

        • Jeremy & Connie
          #

          Peter,

          Typically a lot of transaction processors hold on to the money for a certain holding period just in case there are any claims, such as unauthorized transactions or refunds are demanded from the purchasing party. It’s a pretty common mechanism in the transaction processing industry.

          For PayPal, even though the money lands in your account instantly, PayPal can still reverse the transaction if someone filed a claim / dispute against you. So technically the money is in your PayPal account, but they reserve the right to reverse the transaction if someone makes a claim.

          – Jeremy

  76. #

    Your review was very helpful! I have been contemplating if I would continue to use Squarespace since I love there templates but what’s completely sold on the e-commerce component. But I have made up my mind to continue using them.

    • Jeremy & Connie
      #

      Glad you found our thoughts helpful Tynesha!

  77. #

    How does it compare to Shopify. I am considering both platforms and wanted to know the benefits and weaknesses of each

    • Jeremy & Connie
      #

      Dan,

      Check out our e-commerce store builders comparison chart if you haven’t seen it yet. You can benchmark Shopify and Squarespace there.

      But in general, Shopify is a much more powerful online store builder as their entire platform is built specifically for building e-commerce sites. Their tools are geared towards building online stores, and they have an App Market (we go over this in our Shopify Reviews article) which gives you a lot of tools to help you automate your store, and grow your businesses.

      So at the end of the day, if you have a lot of products to sell and need much more sophisticated tools, I’d recommend giving Shopify a try. But if you have a limited number of items to sell, and just need basic e-commerce tools that does the job well without too many bells and whistles, Squarespace is a very good candidate as well.

      Hope this helps.

      – Jeremy

  78. #

    I live in India and i would like to open a jewelry and clothing store. I like square space but as Stripe is not available in India please let me know how to integrate other payment options or let me know your suggestions..

    • Jeremy & Connie
      #

      Hi Nithya,

      If you can’t use Stripe, you can check out Ecwid which is an external ecommerce widget that may work with Squarespace.

      – Jeremy

      UPDATE: You can also use Shopify to power your ecommerce functions while building your website using Squarespace. Shopify is a leading ecommerce online store builder, and they give you the ability to either embed an entire store or just specific products directly into your Squarespace website. We have discussions on how to embed Shopify Widgets into your Squarespace website here.

      • #

        Hi Jeremy,

        Thanks for your help.

  79. #

    Oh my gosh – this was SO helpful. Thank you for a very thoughtful and thorough review. Everything was easy to follow (and I’m a luddite), and interesting.

    I’ve been on Shopify for over a year. Though there are many things that I really like about their platform, I’m frustrated by the complications of altering the home and product pages. I’ll be starting my SquareSpace 14-day trial today!

    • Jeremy & Connie
      #

      Hi Mary Ann,

      Thanks for your comment! Glad we can be helpful. Shopify is a very powerful e-commerce platform, but if you need something simpler, Squarespace is definitely a good alternative to test out. I’m glad you’ve decided to give it a test run.

      Please do share this article by clicking on the social buttons at the top of the page or on the left hand side to share this article with others! You never know who else can benefit from this!

      – Jeremy

  80. #

    Can we sell and use gift certificates through this e commerce program?

    • Jeremy & Connie
      #

      Hi Joan,

      You can definitely sell physical products (such as gift certificates) with Squarespace e-commerce. I would assume it’s the same as selling any physical products. If it is an electronic gift certificate, you can deliver them through email as well as Squarespace has the ability for you to sell digital products.

      – Jeremy

      • #

        You can also set up coupon codes which will either take a percentage off a product or $ amount, therefore you could sell ‘gift certificates’ with a unique code.

        • Jeremy & Connie
          #

          Thanks for your tip Teresa! Really appreciate it.

          – Jeremy

  81. #

    Hi! I read with interest your articles on Ecommerce website building. Thank you for the good work!
    But unfortunately none can really apply to me as I’m in Malaysia. Have you come across any useful options for me? My only issue is payment -credit card, cash deposit into account and local online banking is prevalent here

    • Jeremy & Connie
      #

      Hi Mazlina,

      As Squarespace fully integrates Stripe into its e-commerce functions, Stripe is yet to be made available to all the countries around the world.

      If you need a whole suite of e-commerce functions, I would actually suggest you check out Shopify (see our review here). They are a leader in the e-commerce website builder space and have a lot of flexibility and add-on’s available. Check them out and see if they can help you out.

      – Jeremy

  82. #

    Jeremy & Connie – I just can’t thank you both enough!

    Your detailed review helped seal the deal for me about Squarespace, as well as answer ALL my questions, including those about e-commerce.

    Many thanks!!!
    😀

    • Jeremy & Connie
      #

      Hi Sara,

      Glad we can be helpful! You can also help others by clicking on the social sharing buttons on the left hand side to share our articles. You never know who you might help along the way!

      – Jeremy

  83. #

    Stripe does not work for Australian customers on squarespace. still.

    • Jeremy & Connie
      #

      Hi Teresa,

      That’s what I heard from other users as well. I heard that Stripe is currently in Beta in Australia, so hopefully it will be formalized sooner rather than later.

      However, Squarespace does have commerce services in Australia according to their website. But I’m not entirely sure which payment transaction services provider they have available there.

      Does anyone know? Feel free to share!

      – Jeremy

      UPDATE: You can also use Shopify to power your ecommerce functions while building your website using Squarespace. Shopify is a leading ecommerce online store builder, and they give you the ability to either embed an entire store or just specific products directly into your Squarespace website. We have discussions on how to embed Shopify Widgets into your Squarespace website here.

  84. #

    Hi Guys,

    Thanks for the great write up…just noticed this on the bottom of the SS business plan pricing on their homepage “Commerce is currently available in the U.S., the U.K., Canada, Australia, Belgium, France, Germany, Ireland, the Netherlands & Spain”…does that mean it has been updated to suit us guys in Australia?

    • Jeremy & Connie
      #

      Hey Angela,

      Thanks for sharing this – I had no idea that Squarespace Commerce is now available for a much broader geographical area! That’s wonderful news. Based on the description on the page, I suppose that means the Australian users can now use their Business plan with e-commerce tools! It’s strange that I haven’t seen a blog post on it yet, but perhaps it’s forthcoming.

      Thanks for sharing this news with all of us 🙂

      – Jeremy

  85. #

    Hi,

    Given the other articles on SS in Aus, I thought I might try my luck with this query: I’ve imported my Big Cartel products into my SS site, but it looks as though payment is still required through Stripe (the beta is not hooked up with SS yet).

    Do you know if there’s any way to embed the Big Cartel checkout process in my SS site? Otherwise it looks like I still have to send the user to the Big Cartel site to select products and pay, which seems to defeat the purpose of importing my account into my SS site in the first place… Confusion=me!

    Thanks!
    Dan

    • Jeremy & Connie
      #

      Hey Dan,

      Thanks for sharing your experience. I’m not entirely sure how to do that. Given that Squarespace allows you to import products from Big Cartel, you would think they should have a way to manage the shopping cart part. Have you tried reaching out to their support team for more details on this? Or is it just something they are still working through in Australia?

      – Jeremy

      [UPDATE – Squarespace Commerce is currently available in the U.S., the U.K., Canada, Australia, Belgium, France, Germany, Ireland, the Netherlands & Spain]

      • #

        Having looked into it some more…. SS allows you to import your products from other providers, but you still need to use the SS payment system, i.e. through Stripe. The only other alternative is to link to your products from SS and send the user to your e-Commerce site, in my case Big Cartel. Looks like my job now is to make my Big Cartel site look and feel like my SS site as much as possible.

        No word from Stripe or SS yet on when integration with SS will occur……

        D

        • Jeremy & Connie
          #

          Hey Danno,

          I did some digging and you can actually integrate Squarespace with a Shopify shopping cart! Shopify is one of the best e-commerce builders out there (see our detailed review here – https://www.websitebuilderexpert.com/ecommerce-website-builders/shopify/shopify-reviews/).

          Check out Squarespace’s support section (type in Shopify) and it will show you exactly how to integrate the Shopify cart to Squarespace. We really like Shopify and they are one of the leading (if not “the” leading) e-commerce builder in the market.

          – Jeremy

  86. #

    how long will it be before it’s international?

    • Jeremy & Connie
      #

      Soon I hope! Someone commented below that Stripe started testing in Australia, so hopefully Squarespace commerce will be available there soon.

      Would love to hear from someone from Squarespace about their timeline.

      – Jeremy

      [UPDATE – Squarespace Commerce is currently available in the U.S., the U.K., Canada, Australia, Belgium, France, Germany, Ireland, the Netherlands & Spain]

  87. #

    Are there any plans to add other credit card gateways or Paypal@

    • Jeremy & Connie
      #

      Hey Diana – I’m not entirely sure. Squarespace has been growing via Stripe on their e-commerce platform, which is limited to certain countries only at the moment.

      However, if you want to use any other shopping carts, you will need to use their “Embed Code” block to integrate external carts into the Squarespace website. This should work with the likes of Ecwid, Shopify, BigCartel, e-Junkie, etc.

      It’s an excellent question and if anyone else has seen any news on this, do share!

      – Jeremy

  88. #

    Hi,

    I am interested in Squarespace, but being based in Australia we cannot use the E-commerce site that comes with it.

    I’m a quick learner, but I am still just a learner. Is there anyway to include a shopping cart that is not part of Stripe? I can’t use Stripe being based in Aussie. We love the layout, and after adding products etc, have only recently discovered that it’s not compatible. Pain!

    Caroline

    • Jeremy & Connie
      #

      Hi Caroline,

      Thanks for your comment. You’re right, Stripe is not available in Australia yet, but there are a couple of ways you can get around this while still using Squarespace:

      1) You can use a Shopify widget in your Squarespace website. Shopify is an awesome e-commerce tool and it is an e-commerce store builder that has over 60,000 paying customers. We have a review of them here – https://www.websitebuilderexpert.com/ecommerce-website-builders/shopify/shopify-reviews/ . To find out how to integrate a Shopify store into Squarespace, just go to Squarespace’s help forum and type in Shopify.

      2) Another way is to embed a shopping cart widget using the “Embed Code” block from Squarespace. Search for “Sell items with squarespace” in the help forum and in the article “Can I Sell Items with Squarespace” you will find a few external widgets such as Ecwid, BigCartel, etc that you can integrate to help you sell products.

      All these shopping carts are global and so they will work for you.

      Hope this helps!

      – Jeremy

      [UPDATE – Squarespace Commerce is currently available in the U.S., the U.K., Canada, Australia, Belgium, France, Germany, Ireland, the Netherlands & Spain]

    • #

      Further to Caroline’s reply.. I too am in Australia and wanting to use Squarespace.
      I recently noticed that stripe in available in Australia from 23 Aug, but only in a private beta ..
      Any idea how the “private beta” works for stripe ?

      • Jeremy & Connie
        #

        Hi Katie,

        Not exactly sure how they are rolling out the beta version of Stripe – but I suppose that is great news from the perspective that hopefully Squarespace’s e-commerce tools will be able to provide in Australia soon!

        If anyone hears of any updates or have any further insights, please do share with all of us!

        – Jeremy

      • #

        Hi,

        If you are an Australian seller and would like to use Stripe with Squarespace, you will have to email Stripe for an invitation to open a beta account. Once you have opened an account you can link it to Squarespace as an exisiting user.

        Check out me website to see the Australian stripe in action! works perfectly.

        ‘www.vetiverandco.com

        • Jeremy & Connie
          #

          Hey Teresa,

          Thanks so much for sharing this with our community! Your online store looks really awesome – thanks for sharing it with us!

          – Jeremy

          • #

            Hi Jeremy,

            can I ask, does this method (as stated above) work for Singapore-based sellers? I really like Squarespace’s layouts. Also, are their checkout system fairly quick?

            Much thanks!

            • Jeremy
              #

              Hi YT,

              Try shooting Stripe an email to see if they have made any progress for Singaporean based websites.

              If not, you can try using Shopify widgets to power your online checkout process for your Squarespace website. We have a bit more discussions on how to do that here.

              – Jeremy

  89. #

    While Squarespace certainly is a “one size fits all” type of website builder, I believe there are advantages to a more focused e-commerce service such as Shopify. For one thing, in addition to supporting Stripe they support Paypal, and a bunch of other payment gateways (Braintree, Authorize…)

    In addition, it’s alot less expensive than Squarespace’s offering; $14/month.

    Disclaimer: I build alot of Shopify websites but I don’t use tools that I find are complicated or overpriced.

    • Jeremy & Connie
      #

      Thanks Kevin for sharing your thoughts. Yes – Shopify does have a lot more “e-commerce power”, and we do recommend it if one was building a pure e-commerce store selling products (see our review here – https://www.websitebuilderexpert.com/ecommerce-website-builders/shopify/shopify-reviews/)

      However, if one was creating a website that’s not a pure e-commerce online shop, and like to have a lot of flexibility to display slideshows, images, etc, Squarespace is an excellent choice, that also allows its user to include a shopping cart.

      For instance, if a photographer wants to display a lot of beautiful images, and also have an opportunity to sell some of his photographs, Squarespace is an excellent tool to help him/her accomplish this.

      Having said that, for sure, Shopify is a very powerful online shop creator, but it really depends on what a person wants to get out of the website.

      Thanks for contributing to the discussion!

      – Jeremy

    • #

      I have to agree with Jeremy. As much as shopify is great I dislike the fact that they take a % of your sales and you also have a cap on the number of products you can add to your shop. If you want to compare apples to apples then you’d need a 179$ a month account with shopify and honestly that doesn’t even come close to 24$ a month like squaresapce.

      I’ve been going back and forth for months on which e-commerce platform to use. WordPress (woocommerce), big cartel, shopify, bigcommerce, wix and honestly I think squarespace might just be what I was looking for. Thank you for the review

      • Jeremy & Connie
        #

        Thanks for your thoughts Kelly! Squarespace Commerce is definitely a pretty good deal considering you get a very wide, practical range of e-commerce tools, and their website builder / themes are really gorgeous and professional.

        Shopify on the other hand, do have a broader range of tools, especially with their Apps store which you can “bolt on” to your store to help you manage and do a lot more than Squarespace (more here – https://www.websitebuilderexpert.com/ecommerce-website-builders/shopify/shopify-reviews/).

        They are probably better suited for online stores that sell a lot of products (around 50+) as they are a bit easier for product import.

        But at the end of the day, if a user has a smaller number of products to sell, Squarespace is most definitely a very strong e-commerce platform.

        Thanks for adding to this conversation!

        – Jeremy

  90. #

    Love this guide. Thanks for this. Definitely referring to this for all future Squarespace Commerce implementations.

    • #

      I liked your deep and comprehensive review of Squarespace. It certainly looks like it has the potential to support my e-commerce site; however I need to know something about how the inventory can be added up updated. I am interested in setting up a diamond wholesaler’s website whereby we could be selling thousands of stones. There is a nightly feed which arrives with updated inventory, photos and descriptions. Would you happen to know if SS can accept those feeds and/or API calls? I haven’t been able to determine this and thought you may know. I know Shopify and Big Commerce has the ability, however I am a bit nervous going with them given their spotty customer service.

      • Jeremy
        #

        Hi Scott,

        To be honest I’m not completely sure if Squarespace can be customized to do this. I know that they have a Developers Program which opens up access for those who know what they’re doing to customize things, but I’m not sure if you can tap into their ecommerce platform that way.

        It might be worth it to contact some Squarespace specialist to see what they think.

        From a high level perspective, it sounds like you might need something more flexible (from an ecommerce perspective) that someone like Shopify might offer.

        – Jeremy

        • #

          Can I place advertisements on my Squarespace site?

          • Jeremy
            #

            Tere,

            Yes you can, including Google Adsense.

            Jeremy