Wix Ecommerce Review 2023 | Should You Sell With Wix?
Best All-Around Ecommerce Platform
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Best for Small Online Stores
What Are the Pros and Cons of Wix eCommerce?
- Never edit blindly – the Wix editor shows you how your edits are impacting the design of your storefront
- Excellent app market – choose from 250+ free and paid apps to seamlessly add extra functionality to your online store
- Multichannel selling – use Wix’s built-in ability to sell on Instagram to expose your brand to millions of new potential customers
- Beginner friendly – the interface is easy to use, with a drag-and-drop editor and mobile responsive templates
- Advanced ecommerce tools – including abandoned cart recovery to catch customers who have left items in their checkout
- Multilingual sites – grow your business globally by creating multiple sites for different countries
- No stock management alerts – Wix won’t tell you when levels are running low, making it difficult to scale
- Too much creative freedom – total creative freedom can get in the way of ecommerce design best practices
- Make sure you’re choosing the best for your store – see our Comparison Chart of the Best Ecommerce Website Builders
- Read our article on the Best Ecommerce Platforms to find out which software you should use to sell online
Overview of Wix eCommerce
You’ve probably already heard of Wix. You might have even seen the adverts, where people build websites quickly, easily, and without ever touching a line of code. But did you know that Wix can also help you set up an online store?
Wix eCommerce uses the same easy and intuitive drag-and-drop editor you see in those adverts, allowing you to build your very own ecommerce website. No need for coding, hosting, or stressing – simply pick your template, customize it by dragging and dropping elements like text boxes and images around your pages, and then hit publish!
All of Wix’s ecommerce plans come with a range of great sales tools built-in, which we’ll explain in more detail below. You can see those features in action on Wix sites such as https://www.coalandcanary.com/, which uses the builder to show off its candle products.
Wix is the best overall ecommerce platform on the market. How do we know Wix is the best ecommerce option, beating other brands such as Shopify, BigCommerce, Weebly and Squarespace? We’re not just guessing – we tested them all, and got everyday people to test them too.
We looked at all the important areas, from features and pricing to ease of use. This article will take you through what we found, and tell you once and for all if you should choose Wix eCommerce to build your online store.
We’re not going to draw it out – here’s an overview of how Wix scored in our testing:
Don’t have time to read our entire review? Watch our video review, instead!
- See how Wix compares to top competitors in our Comparison Chart of the Best Online Store Builders
- See the list of the Best Ecommerce Website Builders for an overview of the top brands
How Easy is Wix eCommerce to Use?
What use is a builder if you’re fighting to complete simple tasks every step of the way? Adding products, processing payments, customizing your storefront; none of these things should have you tearing your hair out.
Luckily, Wix is known for its beginner-friendly design and simple processes. It uses a drag-and-drop editor, so you can just drag elements like text boxes and videos to wherever you want them on your pages.
Customizing your storefront is also really easy. Wix is a What You See Is What You Get (WYSIWYG) website builder, so when you edit your pages, you can see exactly how your site will look once it’s live.
If you drag a text box across your screen in the Wix editor, you know precisely where it will appear on the live version. This is different to other builders where you have to make all your changes in the backend, and only see the results when you preview your site.
The best part, though, is that you don’t need to know a single line of code. Wix helps you create a professional website for your business, without ever even thinking about the dreaded HTML or CSS, which helped Wix score 4/5 in our ease of use testing.
If you need a site up quickly, why not try out Wix ADI? This uses Artificial Design Intelligence to create a personalized website for you, in just a few minutes. You just answer some simple questions, pick the designs you like, and then edit to your heart’s content until it looks just how you want it.
Got an international audience? No problem. With Wix Multilingual, you can create different versions of the same page with different languages.
After you’ve created your site, you can translate text, images, links, SEO settings, and more in just a few clicks. Et voila! You’ll have a multilingual website.
Because of all the features needed to run an online store, ecommerce platforms can often be complex to use and take a while to get to grips with. Wix, however, combines ease of use with a brilliant range of ecommerce tools, as well as great customization for your storefront.
- Just getting started? Read our guide on How to Build an Online Store to follow our 11 easy steps
- If you’re torn between Wix ADI and the traditional Wix Editor, check out our Wix Editor vs Wix ADI comparison to find out which you should choose
Wix eCommerce Customer Satisfaction
One of the greatest tests of any builder is whether it can keep its users satisfied. That’s why we not only test each platform ourselves, but also get other people to use them and give us their feedback.
That’s how we know that Wix doesn’t just look the part – it leaves happy customers in its wake. When asked how likely they were to recommend Wix, our users scored the platform an impressive 3.99/5 overall!
Here are some of the things our users had to say about Wix eCommerce:
“The tips that pop up as you go are great. For example, I got a warning when I dragged a logo to a place where it’d be hidden by the navigation menu.”
“It’s really helpful that you can resize the dashboard so that the sidebar menu is smaller and the actual website page is bigger.”
The main thing our users fed back to us was how easy it was to use Wix to build their store. From adding ecommerce features such as products and size variants, to customizing the store’s branding, Wix received positive comments on its simple and flexible design.
Some found the level of creative control to be more of a hindrance, wishing for greater structure and a larger, more powerful set of ecommerce tools. However, they did admire the potential for creating a strong and unique brand with Wix, and enjoyed adding features such as product videos.
Overall, our users recommended Wix as the best all-around ecommerce builder, especially for small businesses who are keen to establish a strong and attractive brand. It has a great range of ecommerce tools, however, Shopify might be a better option if you’re looking to set up an enormous ecommerce empire.
Wix eCommerce Sales Tools and Features
Wix has all the tools you need to get physical and digital products flying off your virtual shelves, scoring 4.4/5 in this research category.
Attractive product pages are all well and good, but you need to keep things organized behind the scenes. Wix has a whole range of in-house ecommerce features that mean your stores can function and thrive.
Whether you’re selling handmade goods or digital downloads, Wix won’t stand in your way. You can set up your store to sell physical and digital products, from music to ebooks to hand-knitted scarves.
If your business relies on accepting bookings and people paying for classes, Wix has options for you too. You can accept payments for bookings through the Wix Bookings app, although you can’t list and sell these services as actual products.
Unlike selling platforms such as Etsy, where you can only sell handmade or vintage goods, there are no rules about the types of products you can sell through Wix. The online marketplace is your oyster – and yes, you can even sell those too!
You don’t buy something online if it doesn’t look good. Only one product image, taken from an unhelpful angle? Distracting layout or annoying lack of product zoom? Say goodbye to a sale, because most customers will be looking elsewhere.
Thankfully, this is one of Wix’s main strengths. Its templates provide an attractive design for you to base your store on, with user experience and branding clearly important factors. Product zoom comes built-in, and gives the customer a much better idea of what it is you’re offering.
Don’t leave your customers in the dark about what they’re buying. Wix lets you add up to 15 product images for each product you upload, which should be more than enough to make your visitors reach for their wallets.
You can also add product videos to really show off your goods and provide an even better customer experience. These aren’t built-in to the templates, but are easy to add to your store using Wix’s drag-and-drop editor.
Payment Options and Fees
Wix offers all the traditional payments gateways, including PayPal, Stripe, and Square. There are over 50 different payment options in total, so there should be something for everyone. Wix doesn’t support Amazon or Apple Pay, but there should be enough other options to make up for this.
Wix even has its own in-house payment gateway, Wix Payments, which is designed to streamline your transactions and make them easier to manage in one place.
All Wix sites come with an SSL certificate, which just needs to be activated to secure your site. SSL stands for Secure Sockets Layer, and encrypts your visitors’ information – this makes it essential for online stores, as it makes it safe to process payments.
What’s more, your customers can store their credit card details in the ‘My Wallet’ section of your checkout, making it quick and easy for visitors to buy your products in the future.
Wix’s inventory is not the most powerful on the market, but you can sell unlimited products with no problem and you can mass import products and their variants using a CSV (Comma Separated Values) file from a spreadsheet. Easy stuff!
However, Wix does support product management. With the Wix Stores app, you can choose how to manage your inventory, track product numbers, and automatically mark items as out of stock.
Shipping can be difficult to manage, especially if you’re delivering to areas with different rules and prices. Wix offers integration with the ShipStation app, which helps to provide a seamless shipping experience for your customers.
You can connect your online store to a dropshipping company, enabling you to sell a wide range of items without worrying about packaging or shipping. It’s a busy entrepreneur’s dream!
Wix also allows you to print personalized shipping labels to help you build your brand image, plus you can track orders from its dashboard, and set shipping and tax rules for your products.
Abandoned Cart Recovery
With Wix’s abandoned cart recovery feature, you can automatically email customers who’ve left items in their cart and then left the site before completing their checkout.
A staggering 69% of online carts are abandoned by users; that’s a lot of lost revenue that could easily be scooped up using this clever feature.
Multichannel selling is an important aspect of running an ecommerce business. Selling across social channels such as Instagram, Facebook, Pinterest, and Amazon is a great way of getting exposure for your business and appealing to a wider audience.
Wix supports the ability to sell on Instagram, helping to expose your brand and products to its 1 billion+ active monthly users. If you want to sell on Facebook and Pinterest, you’ll just need to use a third-party app, such as Ecwid, which integrates with your Wix site and adds extra functions.
An all-in-one marketing solution, Wix Ascend lets you connect with your customers, promote your brand, and automate your workflow in one place. It makes marketing more manageable.
Wix Ascend is available as a separate subscription with three different price plans, giving you access to more tools and features the higher the plan you choose. These plans range from just $10 to $49 per month.
The Wix Stores app is the beating heart of Wix eCommerce. You don’t need to download it or go searching for it, as it comes built-in to all Wix eCommerce templates. With Wix Stores, you can…
- Sell unlimited products
- Start a dropshipping business
- Create product galleries to showcase your stock
- Create discount codes
- Get an optimized mobile store
- Accept numerous types of payment, including credit cards and offline payments
- Get access to online payment processors including PayPal, Stripe, and Square
- Send automatic email notifications to your customers
- Create newsletters – tell your customers about promos and new products using Wix ShoutOut and Lightbox
- Get premium order management tools
- Ensure top-level security with SSL encryption
- Keep all your profits – Wix charges NO transaction fees
… and much more. That’s an impressive list! You can see all the latest Wix Stores features on Wix’s website, but if that’s still not enough tools for you, don’t worry – you’ll find a huge supply of additional resources in the Wix App Market.
Here you’ll find a mix of free and paid apps – some made by Wix, others by third parties – offering advanced tools to add to your site. There are over 200 apps in total, with over 50 in the “Online Store” category.
Using the Wix App Market, you can find tools to customize your storefront, add live chats and coupons to engage customers, and even integrate with other ecommerce platforms such as Ecwid.
Search Engine Optimization, more commonly known as SEO, is an artform for some and a mystery to others. All it refers to is making your website as ready and easy as possible for Google and other search engines to find it.
Wix has built-in SEO tools to make life as easy as possible. All Wix sites are mobile optimized, and come with customizable options ranging from alt text to setting keywords for your pages.
You can easily get to grips with SEO by following Wix’s SEO Wiz. This asks you a few simple questions, such as the name of your website and its keywords, and uses your answers to create a personalized plan. There is also an SEO Guide to follow as your site progresses.
- Do you need more sales tools than this? Check out our Wix vs Shopify comparison to determine which is best for selling online
- Read our Wix vs BigCommerce comparison to find out which has the best features for your store
- Not sure if Wix has the SEO tools for you? Read our Website Builder SEO vs WordPress SEO comparison to decide on the best option for you
- If you’re not sure where to start with multi-channel selling, we can help. Learn How to Set Up a Facebook Store with our guide, or find out How to Make Money on Instagram and start your ecommerce empire today
- App-solutely intrigued by Wix’s App Market? Read our Wix App Market Review to find out more about this great feature
How Good are Wix eCommerce’s Template Designs?
Despite its great ecommerce features and impressive app store, Wix really shines in its template designs and customization, scoring 4/5 in our ‘design flexibility’ category.
Wix has over 800 templates in total, and over 100 can be found in the “Online Store” category. You can even choose a blank template if you want to start from scratch – but with designs as professional as Wix’s, that seems like unnecessary work!
All Wix templates are free of charge, so you don’t need to worry about any sneaky hidden fees. However, if you want to make use of all the features included in Wix’s ecommerce templates, you will need to be on an ecommerce plan (more about these later on).
To select a template, simply browse through the selection (either by category or by using the search feature), click preview to see if you like the design, make your choice, and begin editing. Your credit card can stay in your wallet!
Previewing your template and making sure you’re happy with the design is especially important with Wix, because you can’t switch your template once you’ve published your site. If you do feel like a change, you’ll have to build a new site and re-enter your content again – and when time is money, this is less than ideal.
All Wix templates are mobile responsive and come with a dedicated mobile editor, so you can make sure your website looks great on all devices.
While Wix’s templates do look stunning, you’ll still want to put your own stamp on your site’s design. You don’t need to spend hours coding or learning tech skills to do this – simply add images, delete sections, create new pages, drag text boxes to new positions, and add any new features you like, anywhere on your site.
Creating your own brand and customizing your design is super easy with Wix. Its drag-and-drop editor means anyone who can click a mouse can create a totally unique online store.
This means your product pages will reflect your business brand, and make your website as recognizable as the products you sell. Customization on the checkout page is more limited, but you can still add your business name and logo.
If you want an even deeper level of customization, you can use Velo by Wix (code). Before the tech-phobes amongst you go running for the hills, Velo by Wix doesn’t actually mean you need to do any coding!
That may sound confusing, but Velo by Wix lets you create a database of information to help you create a more complex site, without the complexity of learning new tech skills – or the cost of hiring a developer.
Overall, Wix has got it covered on all fronts. It has a large selection of stylish, feature-packed templates and offers tons of creative freedom, with both beginner-friendly and more advanced customization tools. With all that creative control, though, just make sure you’re always designing with your customers in mind.
- Does design mean everything to you? Take a quick peek at our Squarespace Ecommerce Review and see what this design-oriented builder has to offer
- Want to sell art through your ecommerce website? You need our guide on How to Sell Art Online!
Wix eCommerce Help and Support
When you get on an aeroplane, you probably don’t take much notice of the safety briefing or the emergency features. However, if they weren’t there, we doubt you’d get on the plane at all.
Signing up to a website builder with no customer support may not be as disastrous as boarding a plane without any safety equipment, but it could still cause you hours of frustration – and even money – if things did go wrong.
Wix won’t leave you free-falling if your website crashes, or if you have trouble finding your way around. In fact, this is one of Wix’s strengths, and it scored 3.8/5 for help and support.
It offers multiple support options, including:
- Phone support
- Social media support
- Community forum
- Email support
- Video tutorials
- 24/7 on-page editor support
- In-depth knowledge base
Whether you want to talk to a real person on the phone, or prefer losing yourself in detailed help articles, Wix has something for everyone. It doesn’t offer a live chat option, but between its incredibly in-depth knowledge base and social media support, this shouldn’t be a problem.
If you sign up to the most expensive ecommerce plan, Business VIP, you get priority response to any tickets you submit. You are also eligible for VIP Support, which gives you priority phone support.
Wix eCommerce Pricing - Is It Good Value for Money?
With all these features, you’re probably wondering: how much does Wix cost?
Wix’s free plan is unusually generous, which helped this platform gain a 4.4/5 score in our value for money testing. It gives you as much time as you want to build your online store and prepare it for launch. It’s also a great chance to try Wix out and decide for yourself whether it’s the right fit for you.
To collect payments and make money, you’ll need to upgrade to one of the ecommerce plans.
There are three Wix eCommerce plans to choose from:
Business Basic: $27per month Business Unlimited: $32per month Business VIP: $59per month
There’s also the custom-priced Enterprise plan, Wix’s end-to-end business solution, which is aimed at big businesses and starts at $500 per month, requiring a custom quote for exact pricing.
All of these allow you to accept online payments, sell without paying any commission, connect your own domain name, remove Wix adverts, and use Google Analytics. All three come with unlimited bandwidth, while you also get $300 in Ad Vouchers and unlock the Site Booster and Visitor Analytics apps.
Take a look at some of the key features of each plan in the comparison table below:
|Feature||Business Basic: $27/month||Business Unlimited: $32/month||Business VIP: $59/month|
|Video Hours||5 hours||10 hours||Unlimited hours|
|Remove Wix Ads||✔️||✔️||✔️|
|Priority Response||❌||❌||✔️|Business Basic $27/month
- Wix Stores ecommerce platform, with all the features explored above
- 20GB storage space for all your site’s assets, such as product galleries
- Unlimited bandwidth, so you can attract as many customers as you want – your site won’t go down if you go viral!
- Free custom domain name for one year, so you can get rid of the Wix branding in your web address and choose your own
- No Wix ads on any of your site’s pages
- Five video hours
- Ad vouchers worth $300, so you can advertise your site on Google and Bing
- Site Booster app (normally $60) to push your online store up the Google rankings
- Visitor Analytics app (normally $60) to get insights about your website and audience
- Google Analytics for world class data on what your customers are doing, and how you can deliver what they want.
This plan is best for small ecommerce businesses that are finding their feet and just getting started with an online store.
Business Unlimited $32/month
- Everything from the Business Basic plan
- 35GB storage
- 10 video hours
- Wix Logo Maker (worth $50), so you can create your very own professional logo
- Social Media Logo files – get over 40 different sizes of your logo, ready to share across social media
If you’re looking to grow your business, the Business Unlimited Plan offers great value for money.
Business VIP $59/month
Wix’s most expensive
- Everything from the Business Unlimited plan
- 50GB storage
- Unlimited video hours
- Priority response
- VIP support
This extra level of service is perfect for businesses who need the full package, and can’t afford to be at the back of the queue when it comes to waiting for support. This makes the Business VIP plan best for established businesses.
Value for Money
You can build your store using Wix’s free plan, but to really put these features through their paces, you’ll need to sign up to one of these three ecommerce plans. Instead of a free trial, Wix offers a 14-day money back guarantee, so if you aren’t 100% happy, you can get your money back with no questions asked.
Wix is a great place to start for smaller businesses on a budget, because it’s much cheaper than other ecommerce platforms. It does offer less advanced features than dedicated ecommerce builders, but this also makes it a more budget-friendly option for small businesses.
So how does Wix compare to its competitors? Shopify’s prices start at $29 per month and range up to $299 per month. BigCommerce’s prices start from $29.95 per month and go up to $224.95 per month. Squarespace’s ecommerce plans are cheaper, starting from
In our research, Wix scored higher overall than BigCommerce and Squarespace, so you can be sure you’re getting a top quality service at great value.
Overall, Wix averages out at cheaper than its competitors – especially if you’re looking at the long-term cost of scaling up your business.
- Read our Wix Pricing for a more detailed breakdown of its plans and prices
- Are you after free trials, or even free plans? Check out our article on the Best Free Ecommerce Platforms
- Compare the Best Online Store Builders
Wix eCommerce Review: The Verdict
This article has examined the ins and outs of what makes Wix eCommerce tick.
Wix is a great choice for building your first online store, and then taking it to the next level.
Its drag-and-drop builder and integrated ecommerce features make it easy for beginners, while its extensive App Market makes it powerful enough to achieve your ambitions.
As you may know from our ecommerce comparison chart, Wix is top of the ecommerce league.
Wix’s impressive customization, range of website features, and beginner-friendly processes is where it really holds its own against platforms like Shopify. It also has the bonus of a free plan, and budget-friendly prices for those just starting out.
Wix is the best all-around ecommerce platform around today. If you’re setting up your ecommerce business and don’t have much tech or web design knowledge, then Wix is the perfect place to get started, make money, and build your brand image.
10 Wix Ecommerce FAQs
You can also integrate other platforms such as Etsy, Amazon, and eBay with your Wix store using apps.
If you get a free domain name with your ecommerce plan, just remember it’s only free for the first year, and will renew at its usual rate after that time is up.
Wix is perfect for establishing your brand and expanding your business. If your business is already large and well established, and you’re looking for more extreme growth, you might want to check out BigCommerce.
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