Google AI Mode Rolls Out: But Will It Harm Your Business?

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Hands typing on a laptop with the Google AI Mode landing page on screen

Remember when you could only test Google’s AI mode? Now, Google is rolling out the controversial search feature to US audiences. Users will be able to click on a new Google search bar tab, type in their queries, and receive lengthy AI-generated responses that answer these questions in great detail.

The AI feature, however, hasn’t come without its criticisms. Though Google claims that AI Mode is designed to make search more helpful for users, the update has set off alarm bells for many publishers and small businesses. Below, I’ll explore whether your business should be concerned by AI Mode and if it could hurt your website visibility and traffic. 

💡 Quick refresher: what is AI Mode?

Google’s AI Mode is a search feature that answers more complex or exploratory queries. For example, a question like: “could you compare the best yoga mats on the market?”. The tool is also conversational and chatbot-like, since it can ask the user follow-up questions to ensure that they get the information they need.

How Might Google AI Mode Impact Your Business?

To better understand the potential impact of AI Mode, it’s worth revisiting Google’s other AI search feature, AI Overviews, that launched in May 2024. The tool compiles third-party sources (including your website’s content) to generate summarized responses to user search queries – and as we’ve seen, it’s already had a dramatic impact on click-through rates

Take this Ahrefs study, for instance, which found that AI Overviews reduced clicks out of search to other websites by 34.5%. This is a huge blow to businesses that rely on organic search traffic, especially if it’s their main source of revenue.

Screenshot of an AI overviews summary covering the best times to post on Instagram alongside webpage citations
AI Overviews gave me detailed, bullet-pointed information about the best times to post on Instagram, so I didn’t need to click on another website from the right-hand sidebar. Source: Website Builder Expert

But will AI Mode lead to more zero-click searches, too? It’s probable. If AI Mode searches become the norm, there’s even less reason for users to click on third-party websites. For example, if a user asks for movie recommendations based on something they’ve just watched, they won’t need to conduct further research elsewhere if they’re happy with the responses given. 

How Should My Business React to AI Mode?

Though search is transforming at a frenetic pace, there are productive ways that your business can react to AI Mode. Though the methods below might not help you regain your website’s traffic, they’ll show you how you can best adapt to these uncertain times:

  • Double-check your content’s quality – To generate answers, AI Mode will cite information from different sources. For your website to make the cut, you must produce high-quality content. Check that your content is readable and easy to scan, features accurate information, reflects your first-hand experiences when relevant, and, most importantly, answers key user questions.
  • Diversify your content channels – These developments have shown us that you can’t rely on one traffic source. Instead, your brand must amplify its presence across multiple content channels, including social media, video, or email marketing. This will also help you find additional revenue streams, be it through running social media ads or partnering with other companies.
  • Focus on other metrics – As a result of these AI search trends, website clicks and rankings may hold less importance than they used to. Depending on your business goals, you may want to broaden your horizons and focus on other metrics too. For example, if you’d like to show up in AI Mode responses, you could measure your AI citation count.

💡 Want more ways to adapt to the changing search landscape? Read writer Annie Angus’ piece on optimizing for AI Overviews and AI Mode

Google AI Mode and Your Business: Final Thoughts

Even if your worries about AI Mode and your website traffic haven’t completely subsided, I recommend keeping yourself informed about these new industry trends. With this knowledge, you’ll give yourself more time to strategize and develop an appropriate action plan. Though the new search landscape is rocky, your business doesn’t have to feel helpless.

If you’ve noticed any significant changes in traffic post AI Mode, let us know in the comments below. I’d love to hear your experiences and how you’re trying to overcome these search challenges.

Written by:
Holly Choules is a Writer at Website Builder Expert with a background in researching and crafting engaging content for digital platforms. In previous roles, she has demonstrated her wordsmith skills by writing for public facing brands in a range of industries. After gaining hands-on experience using leading website builders, like Wix and WordPress, she is now keen to share her findings through informative, easy-to-follow articles that help small business owners get online and grow their presence. Since joining the team in 2024 and transitioning into the tech sphere, Holly is passionate about applying her three years of content writing experience and upholding Website Builder Expert’s position as an authoritative source on website builders, ecommerce, and digital marketing.

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