BigCommerce Reviews | 7 Key Things You Should Know

Best ecommerce builder for large and fast-growing businesses.

4.2 out of 5

Powering

95 thousand sites

Starting from

$29.95

Free trial

Yes

Best for

Best Inbuilt Features

Overall rating

4 out of 5 stars

BigCommerce is a leading ecommerce builder, providing extreme scalability for online stores. It has more built-in sales tools than any of its competitors, and combines these features with advanced SEO and fantastic multi-channel integration. It's designed to help boost large and fast-growing businesses into the big leagues!

What Are the Pros and Cons of BigCommerce?

Pros

  • Most scalable ecommerce platform
  • More built-in features than any competitor
  • Lets you sell across multiple channels like Facebook, Instagram, and Pinterest
  • Fantastic SEO tools

Cons

  • Complex terminology is unsuitable for beginners
  • No mobile app to run your store on the go
You can start building your very own online store with BigCommerce’s 15-day free trial. Head over to BigCommerce’s homepage to get started today!

Overview of BigCommerce

BigCommerce is a top ecommerce platform which allows you to create an online store. It lets you set up your store, add products, and make money through your website.

But that’s not all. BigCommerce is a specialized ecommerce builder, meaning it’s designed to help you sell online. With tons of built-in features, data tools, and more, BigCommerce is best for large or fast-growing businesses. You won’t outgrow this platform anytime soon!

bigcommerce review

BigCommerce’s clients include big brand names like Toyota, Kodak, and Ben & Jerry’s. For small businesses looking to scale up, BigCommerce boasts an impressive average growth of 28% for its clients year on year.

This isn’t just hype. Here at Website Builder Expert, we carry out thorough research on all the builders we review. We put each one through hours of rigorous user testing and scoring. We compare, analyse and dig deep into every builder’s features, pricing, design flexibility, customer support, and sales tools.

BigCommerce was no exception: we put the platform through its paces, and it came a solid third overall out of all the ecommerce builders we tested (beaten only by Shopify and Wix). BigCommerce was also number one for website features, and was only behind Shopify when it came to sales features.

Could BigCommerce be the perfect ecommerce builder for you? Find out as we shine a spotlight on the quality of its features, ease of use, template designs, and more. Time is money, so let’s get started!

Most scalable ecommerce platform

4.2 out of 5

Ease Of Use

3.5 out of 5 stars

Design Flexibility

3.5 out of 5 stars

Customer Score

3.5 out of 5 stars

Help and Support

3.5 out of 5 stars

Value For Money

4 out of 5 stars

Website Features

4.5 out of 5 stars

Sales Features

4.5 out of 5 stars

How Easy is BigCommerce to Use?

As a business owner, you want to spend as much time as possible looking after your customers, shipping products, and watching your profits go up; you don’t want to spend precious hours trying to reformat a text box. That’s why ease of use is so important, and why we research it so thoroughly.

So how did BigCommerce do in our ease of use testing? To be honest, it was fairly average. BigCommerce scored 3.3/5 stars for ease of use, with people finding it 14% more difficult to use than Shopify.

But why?

The main reason people struggled with BigCommerce was its design interface. When you’re creating your store, it’s split between two areas. One is where you add products and manage the “behind the scenes” parts of your store – for example, discounts and shipping – while the other is where you edit your storefront.

To combat this, we recommend setting up the inventory section of your store first. Upload all your products, add items such as discounts, then go to the storefront editor to personalize your storefront.

The good news is, BigCommerce has recently released a new and exciting feature to make designing your store easier than ever! The new visual merchandising tool is called Store Design, and means you can see the effects of your edits. This new feature makes BigCommerce much more customizable.

One thing that remains a consistent problem with BigCommerce is its terminology. It’s very complex, and this makes it unsuitable for beginners. You need to be familiar with the technical terms, or else you could waste lots of time just figuring out what they mean – which, let’s face it, is a lot less fun than actually building your store.

BigCommerce is an ecommerce builder designed to carry stores into big business. Think of it like a jumbo jet: it’s got all the powerful tools necessary to take your online store on a long-haul flight, without you having to change planes halfway through. However, you won’t be able to fly it straight after passing your pilot’s exam!

With great power comes great complexity, and BigCommerce isn’t ideal for anyone who’s not tech savvy. However, the recent release of the Store Design tool is a great step. It shows BigCommerce is listening to its users’ feedback, and is making its builder easier to use.

BigCommerce Customer Satisfaction

In our user testing, 56% of people said they were likely to recommend BigCommerce. On the whole, they liked the power of BigCommerce’s features,the ease of the onboarding process, and the professional quality of the builder.

Here’s what one user had to say about how much they liked BigCommerce:

“It supports you in getting the job done and is incredibly professional. It clearly knows what it’s doing, even though I don’t 100% know myself.

What people found tricky was the technical language that BigCommerce favors. It also took people longer to get to grips with because of the number of advanced features. While people found it difficult to use, they appreciated the reasons behind it:

Yes it’s difficult, but you can see why. It’s because it’s basically there to run your business for you. But creating a website was not the easiest of experiences.”

These are things real people had to say when they tried out BigCommerce. As you can see, it’s not the quickest or easiest platform to create an online store with. But in the long run, its powerful features will make running your business super easy.

Will you be another satisfied BigCommerce customer? Try it for yourself for free and let us know how you found it!

BigCommerce Sales Tools and Features

So what are these amazing features we keep going on about?

BigCommerce has the best in-house features of any ecommerce builder. These provide a high level of quality and reduce the reliance you may have on third party apps. You effectively have everything you need right at your fingertips, and for no extra cost.

Product Types

BigCommerce is the only ecommerce builder on the market which lets you sell physical, digital, and service-based products without having to use an app. All of these sales types are already built into the editor. This means less hassle and less cost, because you don’t have to worry about using third party apps.

Payment Options

Once you’ve got all your products set up and ready to sell like hot cakes, you need a way to get paid! Unlike some other ecommerce builders, BigCommerce doesn’t lock you into its own payment gateway. Better still, it doesn’t impose transaction fees on any of its plans.

Instead, it lets you choose your own provider without imposing any extra charges or transaction fees. The only fees are the usual credit charge applied by your chosen payment gateway (the average credit card charge is 2.2% + 30¢).

bigcommerce payment options
BigCommerce provides a large choice of payment gateways, serving over 100 countries. It doesn’t add any transaction fees, either.

You’ve got over 40 integrated payment gateways to choose from. With one-click setup, mobile payments, and multiple currencies supported, BigCommerce does its best to get you paid fast. Payment providers include:

  • PayPal
  • Stripe
  • Square
  • Apple Pay
  • Amazon Pay
  • Adyen

To help you succeed, BigCommerce has built relationships with payment providers to reduce your costs. For example, all BigCommerce plans have no transaction fees, and come with pre-negotiated rates for PayPal. The longer you stay with BigCommerce and upgrade through its price plans, the lower your rates will go – in fact, they can drop from 2.9% all the way down to 2.2%, or sometimes even lower!

Shipping Options

BigCommerce gives you a range of shipping options. You can get real-time shipping quotes, offer free shipping to your customers, and print shipping labels, all with BigCommerce’s third-party integrations.

BigCommerce now offers its own all-in-one service for next-level shipping tools. Simply install the new BigCommerce Shipping app for free, and enjoy special discounts (up to 80% off!) with USPS, DHL, and FedEx.

Keep your customers happy with shipment tracking, in-store pickup, and next day delivery, and make your own life easier by automating your shipping operations.

BigCommerce Shipping comes with tons of perks, but the main one is that you can easily manage all your shipping from one central hub. Shipping can be a challenge, but BigCommerce aims to give you powerful tools with minimum fuss.

Other Functionalities

BigCommerce has the largest amount of built-in features of any ecommerce builder. This includes the all-important SSL Security certificate, which encrypts user data to make online payments safe.

Abandoned Cart Recovery

Almost as important as an SSL certificate is the option for abandoned cart recovery. When a customer enters their email and then abandons their products in the shopping cart at checkout, you can send an automated email to draw them back to their purchase. You can even personalize the emails and include discount codes.

This is a real money saver! On average, these emails win back 12-15% of customers, while personalized emails are six times more effective than regular ones.

Multichannel Selling

Reaching customers has never been so easy. With BigCommerce, you can “sell everywhere” using multichannel integrations. Put simply, you can sell through Facebook, Instagram, Pinterest, eBay, Amazon, and more. Manage everything from one place, sit back, and watch the sales roll in from all across the web.

Keep track of all those sales using BigCommerce’s data reporting tools. Identify customer trends, track your store’s performance, follow your conversion rates, and more – all from your dashboard!

Apps

These are just a few of the essential features BigCommerce has. If you do want to expand your site beyond these functions, you can – you’ve still got over 600 apps to choose from in the BigCommerce app store.

BigCommerce has a much more limited app store than its competitors. But that’s only because it has so many impressive in-house features already! You just don’t need as many apps as you would with Shopify, for example. This keeps costs lower, because you don’t have to pay out for third party add-ons every month.

Does BigCommerce tick all your boxes? Take a look at its full range of features to find out!

How Good are BigCommerce's Template Designs?

Your online store needs all the latest sales tools to stay ahead of the competition. But when it comes to standing out from the crowd, the first thing your visitors will notice is your website’s design.

BigCommerce has over 100 themes on offer. There are seven free themes and over 100 paid themes, which range from $145-235. That’s a lot of themes to choose from!

Luckily, BigCommerce makes it really easy to find your perfect theme. You can search by industry, or by the layout you want for your template. For example you can choose from grid layouts or designs featuring large images. You can also view just free or paid themes, or use the search bar to find tailored results.

Themes really vary depending on the industry they are categorized under. For example, themes in the ‘Clothing’ category have a product zoom feature, while other categories don’t include this. So it’s worth having a proper search to find a theme that best fits your store’s needs.

bigcommerce template designs
BigCommerce has over 100 templates which you can browse by industry, collections, free or paid themes, as well as using the search bar.

You can preview a theme before you select it, which is a really useful option. If you do pick a theme and then change your mind, don’t worry! You can switch your template any time you like.

All BigCommerce themes are fully mobile responsive. You can’t edit the mobile view, because the theme automatically reformats to fit mobile screens. This means you don’t have to spend a second worrying about losing out on mobile shoppers. With over 50% of traffic coming from mobile devices, this is an essential feature to have!

Design Customization

The real question is, how customizable are BigCommerce’s themes? It’s a question with an exciting answer.

BigCommerce recently released a new visual merchandising tool, called Store Design. Whereas before you had to customize your storefront in two separate areas and wait to see the results, this tool changes everything!

bigcommerce store design tool
BigCommerce’s Store Design tool gives you an extra menu where you can select areas of your page to customize, from background colors to logo size and position.

The Store Design tool allows you to pick out sections of your page and customize them there and then, right in front of you. This gives you instant control over everything from background colors to logo positions, number of featured products, navigation arrow colors, and more.

This new tool brings a much higher level of customization to BigCommerce’s themes than ever before.

Whether you’re selling hand-knitted socks or pet supplies, BigCommerce has a theme for you – explore its designs to find your perfect match.

BigCommerce Help and Support

When you’re making money through your website, any problems can be costly. Fortunately, BigCommerce has help options in place to get you sorted quickly and easily.

The help and support channels available depend on what price plan you’re on. As standard, BigCommerce provides 24/7 phone and live chat support. No need to stress out at 4am, counting down the hours until 9am; simply pick up the phone or open up a live chat to get your problem dealt with by morning.

There’s also email support. In fact, when you sign up for a free trial, you get an email through offering an appointment for a 10 minute call to discuss your business, its goals, and how BigCommerce can help you succeed.

In addition to phone, live chat, and email, you can also make use of video tutorials – and even better, the BigCommerce Help Center.

bigcommerce help center
The BigCommerce Help Center is a great resource. Find answers in the Knowledge Base, ask questions in the Community section, find out about news and updates, and even suggest your own ideas to improve the builder.

If you’re on the most expensive Enterprise plan, you unlock priority support. This includes an onboarding consultant, as well as prioritized phone calls. With instant connections to the most senior and highly-trained support staff, this provides the highest level of quality support for your store.

BigCommerce Pricing - is it Good Value for Money?

Everyone knows you have to spend money to make money. But just how much do you have to spend with BigCommerce?

BigCommerce has four pricing plans:

  • the Standard plan is the cheapest at $29.95 per month (billed annually).
  • the most popular is the $71.95 per month Plus plan
  • the Pro plan will cost you $224.95 per month and provides even more scalable features
  • the Enterprise plan is the most advanced, and has custom pricing

There is a 15-day free trial, and you can even request a demo to see how BigCommerce can benefit your online store.

So what do you get for your money?

The Standard plan sets you up with a well-rounded, fully equipped online store. It’s best for establishing your business and finding your feet before scaling up – we’d say it’s suitable for sales of up to $50k a year. Standard plan features include:

  • Unlimited number of products to sell
  • Unlimited staff accounts
  • Multiple sales channels, such as eBay, Amazon, Facebook, and Google Shopping
  • Coupons, discounts, and gift cards
  • Real time shipping quotes
  • Product ratings and reviews
  • 24/7 support

As you work your way up through the price plans, you unlock more advanced features. It’s worth noting you only get Abandoned Cart Recovery on the Plus plan and higher.

The Plus plan is the most popular, at $71.85 per month. It’s suitable for businesses making up to $150k in sales per year. It’s also the best for growing your business, as it comes with marketing tools such as:

  • Abandoned Cart Recovery
  • Customer groups to reward frequent shoppers
  • Store credit cards

Sending automatic emails to draw customers back to your site and rewarding frequent and long-term buyers gives your business extra appeal.

At $224.95 per month, the Pro plan is best for scaling up fast-growing businesses making up to $400k in online sales a year. You have everything included in the lower plans, with extra features such as:

  • Google customer reviews
  • Product search filtering
  • Custom SSL (Secure Sockets Layer)

This gives your customers a higher quality user experience on your site. Make shopping easy with product search filters and earn trust with recognized brands like Google. You can even apply your own custom SSL certificate if you have one.

There’s no denying it: BigCommerce does have more expensive plans than some competitors. However, this is because of all the built-in features it comes with. While other ecommerce builders require you to use lots of third party apps, BigCommerce includes most of these functions for you. This means you’re not racking up any unexpected costs.

These prices really reflect BigCommerce’s ideal users. You’re paying for a whole set of really powerful tools, and large and fast-growing businesses will be boosted rather than held back by these prices. Why? Because they remove the roof you’d be likely to hit with a smaller (and cheaper) ecommerce builder.

Make sure you’re giving your store the tools to succeed – head to BigCommerce’s pricing page to compare its plans.

Further Information

Want to know more about BigCommerce’s pricing plans? Read our BigCommerce Pricing Review to find out which plan is right for you. 

BigCommerce Review: The Verdict

BigCommerce is a top ecommerce builder with a lot of weight behind it. It came third overall in our ecommerce builder research. Impressive data reports, an extensive inventory, and the most built-in features of any builder make it a force to be reckoned with.

It’s perfect for large and fast-growing businesses. If you’re not looking for growth, or are a total beginner, this builder isn’t for you.

Its powerful features make BigCommerce a bit like a rocket. Attach it to the right business and it’ll blast you into the next tax bracket. But apply it to something which isn’t reaching for the stars, and you’ll be spending an awful lot on fuel just to get from A to B.

BigCommerce caters to businesses of all shapes and sizes, so don’t be put off if your store isn’t the biggest on the playground. You’ll simply get the most out of this ecommerce builder if you’re planning on growing your business.

If you think BigCommerce could be the perfect place to expand your business, why wait? Try it free for 15 days, no card details required, and decide for yourself!

Are you ready to start building your online store? Sign up to BigCommerce’s free trial to get started today!

BigCommerce: the FAQs

Is BigCommerce free?

Sadly, no! But this isn’t surprising – there’s only one ecommerce builder on the market which lets you sell for free.

BigCommerce has a 15-day free trial, so you can test it out without paying a cent! You then choose from four price plans ranging from $29.95-224.95 per month (billed annually). The great thing about BigCommerce is it has 0% transaction fees, so no sneaky added costs are waiting for you! Read our BigCommerce Pricing Review to learn more about the details of this builder’s price plans.

Who is BigCommerce best for?

BigCommerce is the best choice for large and fast-growing businesses. It has an impressive range of built-in tools and features to support your online store’s growth. Powerful reporting tools mean it’s easy to keep track of your store’s successes and improvements. You can sell through multiple channels, while managing everything from one place.

What can I sell through BigCommerce?

BigCommerce is the only ecommerce builder which automatically lets you sell physical, digital, and service-based products. You don’t have to install an app to allow this; it’s already included in the builder!

Is BigCommerce good for beginners?

The honest answer is, not really! This is because BigCommerce uses a lot of complicated tech-speak, which makes it difficult for anyone who isn’t totally tech savvy. This isn’t to stop you giving it a go, but if you want a store online fast, this might not be the best ecommerce builder for you.

If you want to compare ecommerce builders, why not check out our ecommerce comparison chart? You can see star ratings side by side, including ease of use!

Should I use BigCommerce or Shopify?

This choice really depends on the type of business you run. Both builders cater to all sizes of business, but BigCommerce is better suited to large and fast-growing stores. Shopify did extremely well in our research, coming out as the best all-round ecommerce builder. If you want to read about these two market leaders in more detail, check out our BigCommerce vs Shopify comparison.

Found our BigCommerce review helpful?

Did this guide help you decide whether to use BigCommerce, then help to get you started building your online store? If so (or if not!) leave a comment below.

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60 comments

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  • Avatar
    Abdul-Karim
    A classically riveting masterpiece. Ecommerce just got better.
    1 reply
    • Lucy Carney
      Lucy Carney
      Wow, thanks for the great feedback Abdul-Karim! So glad you enjoyed the article - do feel free to share it on if you think others would appreciate it. Thank you for reading, Lucy
  • Lucy Carney
    Lucy Carney
    Hi Eric, Thanks for joining the discussion and for sharing your experience - I'm sorry to hear you've had these problems with BigCommerce. If you're thinking about changing your ecommerce provider both Shopify and Wix rated highly in our research; I've included the links to our in-depth reviews for both. Of course it depends on what type of store you have but they're both worth having a look at! If you would like to see more options here's a link to our online store builder comparison chart where you can compare different ecommerce providers and find one that's better suited for you than BigCommerce. Thank you so much for reading and hope you find this helpful, Lucy
  • Avatar
    Eric
    Big Commerce is the worst platform I have ever seen. Their support is horrible and if you have site issues and your site goes down you are in big trouble. They do not offer COMPLETE backup services and support will leave your site wiped out for days because they do not care about their customers. The themes are slow and outdated looking. Servers are slow. Their so-called engineers are not engineers at all. Seriously, it's clown school at Big Commerce. Should have used another e-Commerce provider :(
  • Avatar
    William S
    VERY DISAPPOINTED WITH BIGCOMMERCE After six months of putting time into my website, I didn't have a SINGLE sale whatsoever. Support was never available for help until atleast next day and usually a week later. Paid over $100 for a decent looking template. Supports only answer was to purchase this or that at very expensive prices.
  • Avatar
    Richard E
    Great article, shame that the platform falls short of expectations. After months of issues and then an unforgivable issue over Memorial Day weekend when our store was taken offline and no one could assist until the next business day (three days later!), I would never recommend BigCommerce to anyone.
    1 reply
    • Fred Isaac
      Fred Isaac
      Thank you for the comment Richard. Sorry to hear you've had difficulty with BigCommerce, have you tried Shopify?
  • Avatar
    rajvishah
    nice blog.thank you so much sharing with us.yesterday i was checking randomly and i found something very important site.buildabazaar.oooalso a very good site for seo blogs.
  • Avatar
    Rowan none
    After having so many problems with Bigcommerce not supporting my customers browsers I had to move to another platform. I was getting customers emailing every day that they could not add items to their carts and the only response from tech support was for me to ask my customers to download supported browsers. Not good enough for such a large platform. After 10 days I couldn't take it any more and spent all night moving my listings elsewhere where I am having so such problems.
    1 reply
    • Fred Isaac
      Fred Isaac
      Hi Rowan, have you considered Shopify?
  • Avatar
    David
    Do not waste your time with Big Commerce go to Shopify they are way easier to setup and you do not have your sku's just disappear like they do in big Commerce. If you are running only a couple sku's it would be probably fine. But if you are doing more then 50 you should stay away. This platform, it designed to suck your time. If you plan on growing this is the platform that will like. This is obviously a paid fro review the Big Commerce. Take if from a user of the system.
    1 reply
    • Fred Isaac
      Fred Isaac
      Hi David, I can assure you our reviews are based on our own experience using these tools. We do rank Shopify as the number one for ecommerce in our comparison chart!
  • Avatar
    Robert H
    RUN FROM BIG COMMERCE. My only regret is not switching away from Big Commerce to Shopify sooner. Yes, both have strengths and weaknesses but you will pay thousands per month to Big Commerce if you have any level of success. To add insult to the injury, its based on an annual rolling average. If you hit a 400k+ sales you are getting bumped. Here is the kicker, if you fall below, they continue to charge you the higher tier until you call and request a downgrade. If this does not tell you about their ethics, I don't know what else will. Big Commerce seems to have a smaller selection of apps as well. The templates are much more limited. But the truth is, I left because of the pricing. With Shopify, I was able to design a better site visually and in term of functionality ( apps) The end result? I pay a reasonable monthly fee with Shopify and because of the redesign, my sales are up approx 20%.
    1 reply
    • Fred Isaac
      Fred Isaac
      Hi Robert, thank you for the comment. We do rank Shopify as number one for ecommerce, so can't say you've made a bad choice. However, we reckon BigCommerce's pricing structure is fair because it only upgrades you if you reach a certain size and need extra support. If you've hit this sales threshold, the extra costs will be absorbed.
  • Avatar
    Lauren
    EXPENSIVE and they fall short in some features. If you plan to grow up your business, big commerce will charge you for your success. More sales, more charges. Another critical technical issue they have and they cannot resolve is the lack of drag and drop feature to sort items into each category, this is a KEY feature for stores with many items that need to be organized -displayed into different categories. in a fashion way. If you have an item that fits into 2 or more categories, the item will repeat the same position in those categories. cannot be arranged unless you start duplicating items. If you want to move up or down an item, you have to make a huge work on CSV format. Ridiculous. Another issue to take in the count is the lack of good apps, they do not offer the most popular. I think there are other good options out there before moving your e-commerce here and then face the issues. Once you grow up is hard to move.
    1 reply
    • Fred Isaac
      Fred Isaac
      Hi Lauren, thanks for getting in touch. We've got a more in-depth review of BigCommerce's pricing here: https://www.websitebuilderexpert.com/bigcommerce-pricing/. You might find it an interesting read! Personally, I think the pricing structure is fair because as you grow your store does need more maintenance. Also, BigCommerce doesn't charge transaction fees on any plan so we disagree that they necessarily punish you for selling more. You're right that BigCommerce is not as simple to use as a drag-and-drop platform like Wix (have you tried Wix's eCommerce offering?). BigCommerce's App Marketplace is decent in our view but does lag behind Shopify (over 1200 apps and counting!) Hope this is helpful! Fred