Guide to UX for Websites: 7 Tips for Success

UX, short for user experience, is a way to measure how users interact with and perceive a product. If a product has a good UX, it’s not only easy to use, but also enjoyable. 

UX for a website is determined by a combination of functional and aesthetic factors. For example, is your site’s navigation logical and clearly signposted? Are your fonts easy to read? Do your pages load correctly on mobile devices?

Seamless website UX is a powerful driver of trust for businesses – studies show it can boost conversion rates by as much as 400%.

On the other hand, 88% of users say that a website with bad UX could be enough to put them off returning for good. First impressions are everything, so UX is essential to all brands – no matter how great your products are.

Below, I’ll explain seven website user experience best practices to follow when creating and improving your site’s design.

I’ll be using our top-rated website builder, Wix, as an example throughout this article. Wix and its advanced website builder for agencies, Wix Studio, has plenty of tools focused on UX for websites, and you can try them out on its free-forever plan.

Wix Has Outstanding Templates

Wix has over 2,000 high quality templates tailored to different business types, giving you a relevant and intuitive starting point to build your website from.

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1. Understand How Your Visitors Think

UX will look different for every site, so creating a customer journey map will help you understand their expectations and uncover any gaps in your design or content.

A customer journey map works by detailing the ideal journey you want a customer to take, from entering your landing page to checking out. This map is the first step toward truly understanding what your customers want and how you can give it to them.

For instance, you may realize that a customer will likely need assistance when requesting made-to-order clothing. To help with this, you could include an AI-chatbot with pre-loaded answers to anticipated queries, or add a clear sizing guide to your product pages.

2. Rethink Your Navigation

Overcomplicated navigation is a common website design mistake that often happens when you start with style, rather than structure. Creating a sitemap to organize your priority pages, their content, and how they link together ensures you start with solid foundations to build your design upon.

Wix Studio’s beginner-friendly AI Sitemap and Wireframe Generator generates a sitemap based on your answers to a simple form. It can also create wireframes (skeletal outlines of each page) that automatically sync together as you make changes.

3. Keep Things Simple

It’s easy to go overboard with page designs, but this can make it harder for users to find what they’re looking for on your site. Instead, strip things back and don’t be afraid to use white space – it’s one of the best ways to separate information and keep your pages clutter-free.

Assess the copy across your site to determine whether everything is necessary. Cutting down paragraphs that are overly lengthy and removing wording that’s simply there to fill a space will help your customers scan through your site and get the information they need faster.

Copywriting techniques are difficult to master, so don’t be afraid to speed up the process with writing support tools. For example, when I tested it out, Wix’s AI text editor made it easy to shorten large chunks of text to make my website copy more digestible.

4. Improve Loading Speed

Optimizing your site’s loading speed will reduce unnecessary customer frustrations by enabling them to open different pages, gather information, and buy your products quickly.

Start by testing your site speed using a tool such as Google PageSpeed. Our load time statistics research found the average speed to aim for should be around 1.65 seconds.

Tactics to improve your site loading speed include:

• Reducing the file sizes of your images
• Removing any unnecessary code
• Removing any redirects that could be causing your site to slow

These are website user experience best practices to keep in mind as you publish new content.

5. Optimize Mobile Design

Consumers don’t just shop on desktop, so it’s important to create a mobile friendly website that can adapt to any screen size while still maintaining clarity.

To ensure your website performs well across all devices, you should switch between touchpoints as you edit your design. While most builders let you switch between mobile and desktop editors to refine how your site looks on each, Wix Studio also lets you test how your site appears on a tablet, which is the chosen online shopping device for 28% of US shoppers.

You should also visit your site from different devices once it’s live to spot and fix any errors. On each device, check that:

• Your layout is clear and consistent
• Your calls to action remain clear
• Pages load quickly

6. Improve Accessibility

AI design tools can help you make your website more accessible for users with impairments and disabilities. For example, I tested Wix Studio’s Colorblind Simulator on a low-contrast template and it immediately flagged three inaccessible buttons that I would have otherwise missed. I could instantly correct these with Wix’s Contrast Checker tool.

It’s also important to run regular accessibility audits before and after you publish your site. Wix’s Accessibility Wizard works with other Wix AI tools to simplify your accessibility improvements. For instance, I could apply AI-generated alt text to each of my images without leaving the Accessibility Wizard.

Wix Studio’s UX Tools

From AI-powered sitemaps to a contrast corrector, Wix Studio offers a range of tools and free add-ons designed to give your site visitors the best browsing experience.

Try Wix Studio’s Free Add-Ons

7. Add Social Proof to Your Site

Social proof drives trust and helps customers make informed purchase decisions by demonstrating the value of your products through external opinions. Popular social proof examples include:

• Adding testimonials to your homepage
• Adding customer reviews and ratings to your product pages

Sharing user-generated content (UGC) on your product pages and other pages

You can make improvements to your site’s UX without hiring a professional designer thanks to the plethora of AI-powered UX tools available online. These provide personalized recommendations to give you the best results.

If you’re using a professional website builder like Wix, which has these tools built in, suggestions are often instantly actionable at the click of a button, making it much cheaper and faster than hiring an expert.

Still, if you have the budget to hire a freelancer, they will have a valuable human-first insight that AI can’t replicate, which is particularly useful for more complex UX tasks like mapping out your navigation.

Wix’s UX Tools Are Free to Try

Wix’s design tools are all available on its free-forever plan, so you can build a site with seamless UX without spending a penny.

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