GoDaddy website builder offers you professional designs, 24/7 support access (phone, live chat, email) and the ability to create backup points.
However, it doesn’t not offer ecommerce tools and you need to re-insert your content if you ever change design templates.
Overall, a decent website builder that’s reliable and supported by a large support team.
Review by Jeremy Wong
Last Updated on March 28, 2018
If you’re wondering if the GoDaddy can help you easily build a beautiful and functional site, then this GoDaddy website builder review will answer your question.
If you haven’t heard of GoDaddy, where have you been hiding? (Just kidding)
GoDaddy is the largest domain name registrar in the world, and offers one of the most comprehensive set of website building tools to its customers.
They manage over 60 million domain names (a domain name is just a website address, such as www.google.com), has more than 13 million paying customers (not free users, but people who actually happily pay), and has a very strong 24/7, 365 days customer support system (we can confirm this based on our own experiences).
So why are we highlighting all these points? It’s just to set a stage for you to understand who you are dealing with here. GoDaddy is a very strong, reputable company that has been playing Super Bowl ads for many years.
So if you are considering using GoDaddy website builder to create your website, rest assured that you are relying on a well established company with a very strong reputation for support (more on this below).
Whether you can build a good website with their tools is a completely different discussion, which is why you’re reading this GoDaddy website builder review, right?
Let’s dive right into our thoughts….
GODADDY WEBSITE BUILDER REVIEW - TOP 3 PROS AND CONS
- Easy to Use with Professional Design Themes – GoDaddy builder has a very intuitive user interface, so you won’t get overwhelmed with a lot of useless bells and whistles. All their tools are drag & drop (such as inserting images, slideshows, contact forms, etc), so you can position them any where on your website without any restrictions.GoDaddy also gives you over 300 professional looking templates, all pre-populated with content so it makes it easy for you to build out your website (this is exceptionally helpful if you don’t know where to start!) You just have to replace their pre-populated content (such as text and images) with your own and you’re ready to go. If you want to adjust the design and layout, it’s quite easy as you can just drag content around or add new pages. The user interface is smooth and easy to use.
- 24/7/365 Phone, Live Chat and Email Support – GoDaddy has a good reputation for providing very strong support to its customers. When we say “strong”, we mean you can pick up your phone, call them any time and they will actually answer! Their website will show you how long it takes before you get through to them, and in our experiences the average is about 5 – 10 minutes which is really good.You can also engage in live chat, or if you’re not in a huge rush, you can submit a support ticket (email) in which they will get back to you in about 10 to 15 hours. So if you’re in a bit of a rush, phone support or live chat. As far as website builders go, GoDaddy has the best support system available to you.
- Create Backup Points & Restore Function – GoDaddy website builder allows you to create backup copies of your website whenever you want. So you can save multiple copies / versions of your website, just in case if you make a mistake and want to restore to a previous version of your website.This is a very powerful function that no other website builders offer, and can come in very handy to you if you accidentally saved some changes that you didn’t intend to. You can save multiple versions of your website so you’re not restricted to restoring only the most recent version. Backups are important, we’ve all felt the pain of not having that option!
- Can’t Change Themes – Even though GoDaddy website builder has a lot of pre-made designer templates for you to select, one of the main downside is that once you’ve picked a theme to use, you can’t switch to another one without losing your content. So make sure you try out and choose your theme very carefully before committing to one. This is a bit annoying for sure, and if you want the flexibility to change design templates when you want to, Squarespace and Weebly allows you to change templates as often as you want, without losing any of your content.
- No e-Commerce Tools – This version of GoDaddy website builder doesn’t come with any e-commerce tools. GoDaddy has another website builder that’s dedicated specifically to online stores, so if you want to build an e-commerce store, that website builder will probably suit you better (or check out some other online store builders here). At the end of the day, if you just want to add a “buy now” button, you can use the “HTML Code” tool in the builder, and insert PayPal’s buy now button codes. But this gives you very limited functions. We’d suggest you check out other online store builders as highlighted above.
- Very Basic Mobile Display – Even though GoDaddy website builder does automatically convert your site into a “mobile friendly” interface for people visiting your website using smart phones, the look and feel of the mobile versions of their websites is “basic” at best, especially when compared to how good their themes look on a desktop computer. One unique function that they have is that you have the option to hide or display any content pieces from the mobile version of your website. So if you don’t want a specific slideshow to be displayed on your mobile website, you can switch it off. This is a pretty cool feature and gives you a bit more flexibility to configure your mobile website. But at the end of the day, the overall design / layout of the mobile site is “basic” at best. Here are some other website builders with better mobile sites if this is an important factor for you.
GODADDY WEBSITE BUILDER IS IDEAL FOR….
Based on our GoDaddy website builder review, if you are a small business owner, designer, musician, restaurant owner, a professional (lawyer, finance, accounting) who want to build a website that’s creative, GoDaddy should be able to help you.
As mentioned in the Top 3 Pros section above, GoDaddy website builder is easy to use, minimalistic (in a good way) and comes with great support. This enables you to quickly and efficiently gain an online presence, so you can focus on other busier parts of your life.
Technology can be a bit (or very!) painful at times, so having a strong, contactable support team to help you, and having the ability to make multiple backup versions of your website, can make your life a lot easier.
As mentioned under one of the drawbacks above, is that if you think that the majority of your visitors will be visiting you through their smartphones, then perhaps another website builder with stronger mobile interfaces will suit you better.
Also, if you want to build an e-commerce online store, here are a few better options that can help you accomplish that.
EASE OF USE
GoDaddy website builder is a true drag & drop interface, so you can insert content on pretty much anywhere on the website (you can even overlap content if you really want to).
The platform is a WYSIWYG (which stands for What You See Is What You Get) builder, so whatever you insert into the website editor, will show up the same way once you publish your website.
The way GoDaddy lays out its builder is quite visually friendly. Their tool bar is neatly laid out on the left hand side, and you can even hide it to maximize your screen real estate for better editing. They only have one single tool bar to keep things simple and minimalistic which is nice. So you don’t have to dig around forever to find things.
As mentioned as one of the Pros above, in addition to phone, live chat and email support, GoDaddy has an extensive support library / documentation, so if you’re unsure of anything, you can always search for help in their support library (more on this below).
Overall, we found GoDaddy a lot easier to use than some other website builders in the market. They may not have as many bells and whistles, but the benefit to you is that they give you the necessary, core website building tools to get the job done without cluttering things up.
If you want a more advanced website builder that comes with a lot more tools and features, I’d recommend you check out Wix or Squarespace. Both are great website builders, and have a lot of tools that you might not find with GoDaddy.
If you think Wix or Squarespace are more suited to your needs but you’re unsure which one to pick, we’ll guide you through the 9 Questions to Ask Yourself to Make Sure You Pick the Best Site Builder.
THEMES DESIGN OPTIONS
GoDaddy gives you over 300 templates to pick from, designed specifically for various industry categories such as business, finance, law, education, health & beauty, music / entertainment, charity, design portfolio, family, wedding, real estate, restaurant, recreation, etc.
So the chances of you finding a design theme that suits your needs is pretty good.
As discussed above, one of the positive things about GoDaddy’s themes is that they come structured and pre-populated with content (which form part of the overall design of their themes), making it easy for you to just insert replace the content with your own.
This can save you a lot of time (versus creating your own design) and it’s especially helpful if you are unsure of your design capabilities.
Another good website builder that also offers this (a lot of stylish templates that come pre-populated with content) is Wix. Further as mentioned above, Wix has a lot more advance website building tools if you find GoDaddy’s website builder a bit too simplistic. Here is our detailed discussion on Wix for more information on how Wix can help you build your website.
One of the major drawbacks of GoDaddy website builder is that once you pick a theme, you can’t change to another theme without losing your content. So we recommend you play around with and test out a few templates to start, before finalizing things and start populating the theme with your own content.
If being able to change templates without losing any of your content, I’d suggest you take a look at Squarespace or Weebly – they both give you the flexibility to change up your design as often as you want, without having to rebuild your website content.
Another issue to consider is that GoDaddy doesn’t give you access to edit the HTML or CSS codes of their themes. So if you know a bit of code or if you are working with a coder and want to make very specific design edits through codes, this option is not available to you at the moment. But, if you don’t intend to mess around with codes, then this won’t concern you at all.
If you want to have access to edit HTML or CSS, Weebly is a good website builder for you to consider using.
Overall, GoDaddy website builder offers a good range of very stylish themes, and they are particularly helpful if you need a starting point to build a beautiful website, or if you don’t want to create a design from scratch.
SUPPORT / TUTORIALS / COMMUNITY RESOURCES
GoDaddy Customer Support
GoDaddy is very well known to provide very strong support to its customers. You can reach a support rep within minutes on the phone, live chat, and if you are not in a rush, they answer their email support tickets usually within half a day.
All their support channels are made available to you 24/7, 365 days a year, and they don’t discriminate against which plan you are using. With most other services, to get phone support you have to be subscribed to their higher (if not highest) plans.
With GoDaddy, even if you are using their most basic plan, you can get help through all their support channels. That’s pretty awesome.
GoDaddy Tutorial Resources
One of the things that we really like about GoDaddy’s support is their Support Portal. They have a comprehensive library of helpful tips and guides which can answer most of your questions most of the time (at least they did in our experiences).
You can use their search bar to quickly find relevant help topics, and their guides are quite easy to follow and are comprehensive.
What’s also really neat is that directly below each help topic, you can submit comments or questions if you are still not clear. So in a way, it’s quite interactive whereas for some other website builders, you’re still left in the dark without any ability to ask follow up questions.
If you are like us, we prefer to dive first into the Support Portal first to find information. If that doesn’t work, then we either use their live chat, email or phone support. But if you prefer a bit more “hand holding”, their live chat and phone support will work very well for you.
GoDaddy Community Forum
A helpful tool that some other website builders have is a community forum, where users can freely post questions, exchange ideas and find answers to questions that have already been asked.
GoDaddy doesn’t have such a forum yet at the time of this article. It’s a “nice to have” tool, but given GoDaddy’s quality and strength of their support team, we don’t think it’s a huge issue at all.
GODADDY WEBSITE BUILDER MOBILE DISPLAY
GoDaddy automatically converts your website into a mobile friendly interface so that your visitors can visit you on their smartphones and get a different experience than looking at the desktop version of your website.
As mentioned, we view that their mobile function as “basic” at best. While you have the option to hide certain content that is displayed on your desktop version of your website from the mobile view, that’s as far as the flexibility goes.
Don’t get us wrong. This is actually a very interesting feature that most other website builders do not offer, but we were hoping (wishing) for more granular control over the mobile interface.
So at the end of the day, if you anticipate that a meaningful percentage of your visitors will be visiting you through their smartphones, you may want to consider using a website builder that has a stronger mobile editor.
GODADDY SEO (Search Engine Optimization)
GoDaddy website builder allows you to optimize all the basic SEO functions such as title and description for each web page. This is no different from other website builders in the market, so it’s right on par.
What GoDaddy also offers is a SEO service that is above and beyond their website builder plans. Their SEO plan starts at $2.69 per month which is not a significant investment at all.
Services include granting you access to their keyword and topic suggestion tool, structuring your website with their Rich Snippet and Market Generator, 1-click submission of your website to over 100 search engines, including leading ones such as Google, Bing, Yahoo, and SEO checklist and ranking reports.
While all these functions can be done manually without paying for this added service, it does take time so the question becomes whether you have enough time to manually engage in these activities.
Tools that automate these functions can save you time. Time is money, right?
HOSTING AND EXPORT OPTIONS
Once you sign up to use the GoDaddy website builder, they include all the hosting services for you, so you don’t have to pay extra for that.
This is helpful so you don’t have to worry about managing hosting services as it can be technical (and a bit scary!) This way, you can focus on other more important things while GoDaddy manages technical issues such as security upgrades, and ensuring that your website is always working properly.
One fantastic feature that we mentioned under the Top 3 Pros section above, is that you can create multiple backup points, or backup versions of your website at any time. The benefit to you is that if you made a mistake, or for whatever reason want to restore to an older version of your website, you can do this with GoDaddy.
This is a very unique feature that other website builders don’t offer to you, and can come in very handy in the most inconvenient times!
One drawback of GoDaddy is that they don’t have an export function. What this means is that if you ever want to take the website out of GoDaddy website builder if you decide to leave them, they don’t have this function yet.
The lack of an export feature is not uncommon amongst drag and drop website builders as one of the main reasons for this, is that GoDaddy has a unique website building technology that won’t function properly outside of their own environment. So once you disconnect the website from GoDaddy, some functions will no longer work and other hosts cannot adapt to those functions.
PRICING – IS IT WORTH THE INVESTMENT?
GoDaddy website builder is slightly different from some other website builders in that it does not offer you a free plan, nor do they have a limited time trial program.
However, they do have a 45 days no questions asked refund period if you sign up to their annual plans, or a 48 hours refund period if you sign up to their monthly plans. In our view, this removes a lot of the risks from you, should you decide that their builder isn’t suitable for you.
- Personal – $5.99 per month (currently on sale for $1.00 / month)
- Business – $9.99 per month (currently on sale for $4.99 / month)
- Business Plus – $14.99 per month (currently on sale for $7.49 / month)
The pricing for the plans are in line with other website builders with similar capabilities for the Personal and Business plans.
The highest plan (Business Plus) is actually cheaper than other website builder’s highest plans. The main reason for this is probably due to the fact that other website builders provide you with e-commerce tools for their highest plans, while GoDaddy doesn’t (as discussed above).
In addition to getting website building tools, GoDaddy also gives you a free domain name which has a market value of around $12 per year.
The best value that you get, if you decide to use GoDaddy website builder, is the “instant” support you get. Considering the fact that you can have access to their support team through the phone or live chat within minutes, no matter which plan you sign up to, is worth a tremendous value to you. Their email support and support portal are also very helpful in our experiences.
So in our view, if you are serious about building a website and getting solid, consistent support, GoDaddy is a strong candidate you should consider.
GODADDY WEBSITE BUILDER REVIEW – CONCLUSION / RECOMMENDATION
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